+355 547 10024  learn@etg.al

 

You will learn fundamentals guidelines to became an excellent tour guide: how to prepare and handle a tour, which behaviors and knowledge are expected from the tourists, how to deal with emergencies and complains, how to promote your destination.

During the second part of the training you will have the chance to test yourself and apply your guiding skills with the help of our experts.
After the final exam you will receive a certificate of participation powered by PROGRESS INTERNATIONAL.

COURSE CURRICULUM

Day 1

TOURS AND EXCURSION

The purpose and categories of tours and excursions.
The role of the tourist guide, tour operator and tour escort.
What are the expectations of tourists and their profiles.
Tour logistics, including the types of transportation.
Tour terminology.

08:00

 

Day 2

TOURS AND EXCURSION MANAGEMENT

How to prepare tour delivery.
How to handle multicultural groups.
What behavior is expected from the tourist guide on tour.
How to deal with emergencies, difficult people and complaints.
How to promote your destination

08:00

 

Day 3

GUIDING FOR CRUISES

How to guide for the cruise ships Guests.
How to apply your guiding skills in practice.

08:00

 

Day 4

Each participant will have the chance to apply learnt material and skills in practice. 08:00

 

Day 5

Trainee’s knowledge will be tested, in line with the training learning material; the final exam will be evaluated and the training will end with an individual feedback session. 08:00

 

january

20jan8:00 amGuide Training

Enea Zharri, Tour Guide Course March: 04.03 – 08.03.2019.
The course went very well. We learned things we didn’t know and I think for all of us it was a good experience.  The lessons were prepaired in such way that it made the whole thing more interesting.Our trainers Ana and Gerdi  made it very easy for us to understand all the lessons and how to be a good guide. 

Robert Kaca, Tour Guide Course March: 04.03 – 08.03.2019.
Pjesmarja ne trajnim ishte eksperience shum e vecante edhe pse pak intensiv apo i gjate gjerat ishin per mrekulli, trajnuesit ben nje pune te shkelqyer ne transmetimin e informacionit duke e thjeshtezuar dhe duke e bere lehtesisht te perceptueshem. Gjera negative nuk kishte, e kam shijuar cdo moment te trajnimit, me pelqen atmosfera e krijuar, ndihet harmonia tek te gjith punonjesit. Faleminderit per mundesine e dhene. 

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  • 150.00
  • 5 Days
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