This training will teach you how to manage a hotel’s front desk with professional methods and manners.

How to greet your guests and respond to their needs and requests in ordinary and emergency situations, sell rooms to walk-in guest, make reservations and cancellations, authorize payments, sell activities, give directions, recommend restaurants .


Day 1

The Basic Skills to be an Effective Receptionist(The receptionist represents the public face of a business. He is often the first person a customer sees or the first voice he hears over the phone. Because of this, it is important that the receptionist conducts herself in a professional manner to give customers a good first impression. Certain qualities and skills can help make receptionists better at the job and portray the company in its best light.)

Day 2

FRONT OFFICE RECEPTION MANUAL(This is a section that is most familiar with by every guest for it is here that direct facial contact occurred. Every word the Receptionist/Information Clerk said and action he/she took will be acknowledged by guest over the desk.)


Course Curriculum

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  • 150.00
  • 5 Days
  • Course Certificate
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