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The lifetime of every business depends on so-called chain components. Each component is important in its own function. Customers are one of these components as well. Nevertheless, I will argue on the “idea of customer as king”, I personally won’t agree with it – Why so? You may have dozens of customers that buy products from your business, but when your business lack of employees, what happens? In this aspect, the employees are the king. However, this expression is abstract in its own skin. Thus, important is to approach each customer differently, in a way that gets the job done. This is my advice to everyone in the customer service department.
This article will go through how to keep every client, present or future, happy so your business may thrive. First, we need to understand about the term customer.
A customer is somebody who receives a good, product, service, or idea. This clause may or may not include financial transactions, which leads us to the two sorts of clients.
Internal Customers
An internal customer is a client who has a direct relationship with the business. Internal customers are often members of the organization, such as stakeholders, workers, departments, or shareholders.
Every product, for example, comes with a user handbook or set of instructions. A content creation team or department is formed to generate these, which must supply the material to the packaging department. The packaging department is now the content creation team’s internal customer.
External Customers
An external client is a customer who is not a part of the firm. Anyone who buys a refrigerator, fancy suit, or software is a customer of the firm that makes it.
Joseph M. Juran, a quality management author, proposed the notion of internal customers in 1988. Since then, this approach has proven critical to achieving overall quality management across the firm. It’s also thought that a firm that can satisfy its internal consumers is more suited to serve external clients.
Customer service is the act of attending to a customer’s demands and resolving their difficulties. Client service begins when you connect with the customer to meet his wants and continues even after the standards have been completed. Services may be needed before, during, or after a consumer acquires a product or service.
Customer Service Characteristics
These attributes can be used to create high-quality customer service.
Anyone delivering customer service is only as excellent as the team or department that supports them. To give world-class service, a good customer service department is required. These are some characteristics of an excellent customer service department.
A customer service provider is any person, department, or organization who accepts client requests, processes them, handles their concerns, solves problems, and works as an interface on behalf of the firm.
Customer service providers may fall under one of these groups.
Whatever the sort of customer service provider, the following are some similar traits that they must possess in order to give high-quality service.
I usually recommend that upper management elicit comments from customer-facing personnel in order to improve the customer experience.
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