loading

Graphic Design: Definition, Basics, and Jobs

Graphic Design is an old term used for communication and expression through visual and textual language.

Graphic Design is an old term that we have been using it for many centuries. It is strongly connected to the field of communication and expression through visual and textual elements. In other words, it consists of ideas and messages that are conveyed into visual means, or visual ways of transmitting to the viewer our ideas, thoughts and textual-language contents. These visuals can be as simple as a small logo, or as complex as page layouts on a website. Sometimes these visual elements work as best for more complexed projects that consist of large-scale concepts such as branding and big festivals.

So, to understand what graphic design is exactly, we need first to define each word separately. It is important to have a clear idea of what the terms graphic and design mean separately. These two words don’t change much their function over time, while the term Graphic Design evolves continuously and is always expanding its means of practice.

What does the word Graphic mean?

The simple and a direct explanation of the word graph-ic comes from the Greek word graphein (γράφειν), to write or to describe. They also use it to describe the action of carving figures, creating works of art and letters into wood plates, metal plates or different surfaces that can be used as well for artistic purposes. So, it’s mainly related to the visual form of our thoughts and ideas.

What does the term Design mean?

Design is mostly a conceptual term. It is used to explain the planning or construction of an object, system, or for the implementation of an activity that relates to a prototype, product, or process. Design can be used as a verb, i.e., to design, that expresses the process of developing a design or an idea. Typical examples of designs include architectural and engineering drawings, circuit diagrams, sewing patterns and less tangible artefacts such as business process models.

So, what is Graphic Design?

Graphic design is the process of planning, creating, and communicating visual elements to create a visual identity of a company, organization, etc.
Graphic design can be broken down into two categories: web design and print design. Web design focuses on creating visual interfaces for websites such as logos and buttons. Print design focuses on creating visual interfaces for magazines and newspapers, such as book covers and advertisements.

Graphic design is a broad field that encompasses many disciplines, such as art, architecture, advertising, web design and user interface design. It involves the use of typography, illustration, and photography.

The term is also used to describe the process of creating and editing visual elements like websites, print advertisements, billboards, and other forms of communication. This can include designing logos and packaging materials as well as web-based applications, such as e-commerce sites.
Graphic designers use a variety of tools to create graphic designs that are effective in communicating their message to customers or viewers.

Basics of Graphic Design

To better understand the meaning of graphic design, it is necessary to understand the elements and principles that comprise design. Elements are used in tandem or in opposition to one another to create visually appealing and impactful designs.

These graphic design elements are as follows:

  • Colors
  • Forms
  • Line
  • Shape
  • Sizes
  • Space
  • Texture

Graphic designers must also follow design principles, which are essentially a set of guidelines that assist a design in achieving effective composition. These fundamental principles contribute to the piece’s balance and stability.

These graphic design principles are as follows:

  • Balance
  • Contrast
  • Emphasis
  • Movement
  • Proportion
  • Rhythm

You’ve probably heard the expression “rules are meant to be broken,” which certainly applies in this case. However, a good graphic designer must first understand these principles before consciously breaking them.

Graphic design styles

As previously stated, there is no single graphic design meaning. Graphic design encompasses a wide range of disciplines and specializations, from print and web design to animation and motion graphics. Graphic design provides opportunities and options for people with almost any interest.
If you asked someone 30 years ago to define graphic design, they would most likely focus on print-related examples, such as magazines, movie posters, and advertisements. Now that we live in the digital age, several new types of graphic design have emerged.

Technological advancements have resulted in some of the most notable modern-day graphic design examples. Here are some examples of these types of graphic design:
Website design entails creating user-friendly and engaging web pages. The overall layout, color scheme, and navigation are all part of this.

User experience (UX) design is concerned with making a website or application simple and enjoyable to use. These designers place a premium on value, usability, adaptability, and desirability.

Motion graphics design, also known as animation, is the process of bringing visual elements to life through special effects, TV shows, video games, and movies.

Most popular Graphic Design jobs

Graphic design is a booming industry. With technological advancements introducing new types of graphic design, there has also been an emergence of new graphic design jobs. This evolution has changed the entire landscape of careers in this field.

Demand for “traditional” graphic designers who work primarily for print publishers has fallen substantially, but that doesn’t tell the whole story. Employment of graphic designers in computer systems design services is projected to grow by 24 percent through 2028, according to the Bureau of Labor Statistics (BLS). Much of this demand is spurred by increased businesses and organizations’ need for digital graphics and imagery as they aim to increase their digital presence.

So, with that said, what are some common graphic design job titles? We analyzed more than 10,000 job postings calling for a graphic design degree over the past year. The data helped us determine the most common job titles:

  • Graphic designer
  • User experience (UX) designer
  • Web designer
  • Art director
  • Creative director

You may have never heard of the term “graphic design” before, but chances are you’ve used it.

Graphic design is an umbrella term for creating visual representations of ideas, such as logos and packaging. It’s a necessary part of marketing, advertising and communications—and it’s a career choice that can open doors to all kinds of opportunities.

If you’re interested in getting into graphic design, there are some things you should know first: what kind of jobs and specializations exist, as well as the tools that help get the job done.

Tools

One of the most basic tools designers use is a sketchbook. Graphic designers will often sketch out ideas or rough drafts on paper before turning to a computer to complete the process. That being said, computers and design software are essential in today’s digital climate, even if you are designing for print. The type of computer you need is based on preference, but when it comes to software, Adobe products such as Photoshop, Illustrator and InDesign are mainstays in the graphic design world. If you are just beginning and don’t want to commit to the high price tag Adobe products often carry, similar free open-source.

Graphic designers are constantly inspired by the world around them, and they gain their ideas from everything from nature to their peers. So, if you’re worried that you aren’t creative enough, go outside and bounce some ideas off your friends or seek inspiration on the web. There are plenty of inspiring graphic design blogs that can help get your creative juices flowing.

Conclusion

What precisely is graphic design? As you’ve just discovered, there isn’t a single definition that applies to everyone. There are endless ways to use graphic design to
inspire creativity or address business issues. What graphic design means to you and your future profession is entirely up to you.
While having a creative eye is a great start, do you also naturally exhibit the other qualities of a graphic designer? 

To become one enroll to our course!

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

Customer Service: Job Description

Each profession is important in its own function!

The lifetime of every business depends on so-called chain components. Each component is important in its own function. Customers are one of these components as well. Nevertheless, I will argue on the “idea of customer as king”, I personally won’t agree with it – Why so? You may have dozens of customers that buy products from your business, but when your business lack of employees, what happens? In this aspect, the employees are the king. However, this expression is abstract in its own skin. Thus, important is to approach each customer differently, in a way that gets the job done. This is my advice to everyone in the customer services department.

This article will go through how to keep every client, present or future, happy so your business may thrive. First, we need to understand about the term customer.

Who Are Customers?

A customer is somebody who receives a good, product, service, or idea. This clause may or may not include financial transactions, which leads us to the two sorts of clients.

  • Internal Clients
  • External Clients

Internal Customers

An internal customer is a client who has a direct relationship with the business. Internal customers are often members of the organization, such as stakeholders, workers, departments, or shareholders.

Every product, for example, comes with a user handbook or set of instructions. A content creation team or department is formed to generate these, which must supply the material to the packaging department. The packaging department is now the content creation team’s internal customer.

External Customers

An external client is a customer who is not a part of the firm. Anyone who buys a refrigerator, fancy suit, or software is a customer of the firm that makes it.

Joseph M. Juran, a quality management author, proposed the notion of internal customers in 1988. Since then, this approach has proven critical to achieving overall quality management across the firm. It’s also thought that a firm that can satisfy its internal consumers is more suited to serve external clients.

What Is Customer Service?

Customer service is the act of attending to a customer’s demands and resolving their difficulties. Client service begins when you connect with the customer to meet his wants and continues even after the standards have been completed. Services may be needed before, during, or after a consumer acquires a product or service.

Customer Service Characteristics

These attributes can be used to create high-quality customer service.

    • Being on time – Regardless of the service or product, you have promised the consumer time accuracy. Later-in-the-day changes or cancelations might be damaging to your and your organization’s reputation.
    • Knowing your P’s and Q’s – You must always be courteous to your consumer. Aside from the beginning and ending welcomes, sprinkle your talk with please, sir, thank you, and sorry. Show your finest side to every client.
    • Being professional – Demonstrate empathy for your customers’ difficulties while also respecting them. Never make them feel inferior because they cannot fix their own situation.
    • Creating a personal connection – You should aim to build a personal connection with the consumer. A personal touch, such as addressing the client by name, can help you gain his loyalty.
    • Always pay close attention – While the client is discussing his requirements, make a note of important issues and ask for clarification.
    • Asking appropriate questions – If you have carefully listened to the customer’s needs and have a solid understanding of your product or service, you should be able to ask the correct questions that will assist you in addressing those demands.
    • Taking charge – You should feel personally accountable for answering the customer’s questions. Never think that because you are only a representative of the team, the onus of providing service falls on the entire team.

Excellent Department

Anyone delivering customer service is only as excellent as the team or department that supports them. To give world-class service, a good customer service department is required. These are some characteristics of an excellent customer service department.

    • Customer problem repository – Every client support department should maintain a record of customer FAQs as well as the most common problems. It should be updated regularly with the most recent queries and requests.
    • Procedures for documenting – Client requests and the measures required to resolve them must be clearly defined.
    • Strong customer service tracking software – The software used to monitor service requests should record, process, and make all requests visible to all team members. This will allow for smooth servicing, even in the absence of a team member. Software should also be capable of analyzing requests and producing reports.
    • Intensive training program – After the initial introduction, customer service team members should get ongoing training to stay current on goods and services as well as customer request patterns.

Who Provides Customer Services?

A customer service provider is any person, department, or organization who accepts client requests, processes them, handles their concerns, solves problems, and works as an interface on behalf of the firm.

Customer service providers may fall under one of these groups.

    • In-house service providers – Small businesses can have in-house workers to handle customer service. Care should be made to ensure that service standards do not suffer as a result of a lack of devoted resources.
    • Large enterprises – Typically, they outsource customer service to companies that specialize in it. The primary corporation closely monitored the practices, followed by the outsourced firm.
    • Independent providers – Individuals or businesses who provide customer service using their own techniques without oversight. Using independent customer service providers is a simple approach to outsource customer support.

Whatever the sort of customer service provider, the following are some similar traits that they must possess in order to give high-quality service.

    1. The mission statement should include a commitment to delivering high-quality customer service.
    2. Everyone should set quantifiable customer service objectives.
    3. Customers’ input must be solicited regularly, and their ideas must be implemented.
    4. Recurring customer issues must be discovered and, if feasible, resolved.

I usually recommend that upper management elicit comments from customer-facing personnel in order to improve the customer experience.

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

Contract Manager: All You Need to Know

Here, you will get to know about the job duties, qualifications, responsibilities, and skills required for a contract manager. In this article, we’re providing all necessary information about the contract manger job position.

What is a Contract Manager?

To begin with, the term Contract Manager is used in purchasing and procurement department. As part of the procurement department, the role of the manager is to negotiate, accept, and sign contracts with a company’s supplier of services and goods. It’s the manager’s responsibility to ensure effective contract management practices, so these can lower operational costs. Also, effective contract managements practices mean to build more efficient services and more favorable bargaining positions in the subsequent circle of negotiations. The contract manager serves as the primary point of contact for facilities and quarrel over workable solutions.

If we can divide the role into three main areas, those will be thresholds, performance sections, and refunds.

Let’s have a quick look at these three areas.

Threshold: A threshold is an upper or lower limit dependent upon what context it’s used in. In our case, a threshold is a term referring to specific currency outlay, transactions, or unit buying goals. During the negotiating process, thresholds are employed to achieve even greater discounts than the supplier would typically grant. As volume grows, the provider becomes more motivated and able to drop prices as its expenses fall.

Performance sections: This area is based on specifiable metrics critical to the business’s procedures. The goal of a performance section is to establish a mutually agreed-upon mechanism of measurement between the provider and the client. These provisions typically relate to fines or incentives, depending on the sector.

Refunds: Refund or incentive, is used to reward suppliers for meeting arranged goals. This kind of flexibility is commonly required in time-critical situations when the contract provides a normal delivery schedule, but more flexibility is necessary to satisfy business requirements.

Contract management efficiency involves tracking daily tasks, evaluating supplier performance, and checking up with the supplier. Through the contract management process, the company conceivably claims any contract benefits. Benefits of this sort could include a clause allowing for early release, additional expense cuts, or other consequences.

Responsibilities

A contract manager manages the agreement between involved actors in a business activity. He works on both sides of the contract. In general, the contract manager is in charge of maintaining clear communication with the other party and for the execution of the contract accorded. Depending the organization, specific responsibilities may include financial reports, monitoring of contract terms, and looking after files.

Each contract is unique, and its terms are different from other contracts. There is no single contract that contains the same terms for all parties. The manager must treat each contract as a separate entity that has its own set of conditions. Once a contract is operational, the manager serves as the administrative point person until the termination of the contract.

The contract manager is also in charge of contract deviations and management change. If the vendor loses critical people or a budget change requires approval, the contract manager handles the details in order to keep track of the project. He is usually in charge of periodic contract reporting, which notifies stakeholders about the status of work accomplished under the contract.

Description of the job: example

The job description can vary according to the organization and industry. The contract manager job description that we are providing below is simply a list of regular duties and responsibilities of a manager to complete efficiently.

These include the following:

  • Creating client tenders and commercial proposals to help with new business acquisition
  • Creating and presenting project proposals
  • Consulting with clients to determine their needs
  • Creating plans, as well as budgets and timetables
  • Developing budgets and timetables with customers
  • Managing construction timelines and costs
  • Taking care of any unexpected expenses
  • Active in site meetings to monitor progress
  • Is the principal point of contact for clients, site managers, and project managers
  • Collaborating with external parties to ensure that everyone understands their roles and responsibilities
  • Ensure that building projects follow agreed-upon technical requirements
  • Activities are coordinated with technical and financial employees, subcontractors, legal teams, and client representatives
  • Supervising the billing process once a project has been completed
  • Creating, reviewing, negotiating, and carrying out a wide range of contracts covering a wide range of transactions
  • Developing and maintaining connections with suppliers, as well as serving as the single point of contact for contract-related concerns
  • Keeping track of letters and documents for current and pending contracts
  • Stakeholders are informed and educated on all contract-related concerns
  • Monitoring contracts and choosing whether to cancel them out, extend them, or renew them in the best interests of the firm
  • Any contract-related difficulties that may emerge with other parties or inside the organization must be resolved
  • Developing and modifying a wide range of client contracts
  • Maintaining and ensuring the correctness of the organization’s internal contract papers
  • Providing contract generation advice and guidance to various teams

Qualification

Education, as in everything else, is the key factor in achieving the highest level in a job position. The required skills and certificates vary according to the role and company. However, the contract manager typically requires a bachelor’s degree. In some cases, employers may ask you for to be certified.

 

Essential skills

Technology and innovation
Contract managers must keep up with technological advances.

Control over agreements
Interpersonal skills, networking, and collaborative partnerships are essential.

Project management and communication
Communication is fundamentally tied to the project management features.

Negotiator
Negotiating with third parties and contractors is also the responsibility of the contact manager.

Detail oriented
Be attentive to minute issues, like as missing punctuation at the end of a phrase or skipping a word.

Steps to become a Contract Manager

  1. Earn a Bachelor’s Degree
  2. Accumulate Experiences – internships
  3. Select an Accreditation – certifications
  4. Find a certification and take the test
  5. Go for a job hunt and believe in your growing possibilities

 

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

Finance Manager: Job Description

A multitasking role with great responsibilities

A Finance Manger helps companies to improve their financial health and meet long-term goals. All goals can be achieved by building financial reports and strategies, and someone knowledgeable about the field can do this. The primary duties include activity reports, financial forecasts, monitoring accounts, and create areas to stabilize or reduce company expenses.

What does a Finance Manager do?

A Finance Manger works closely with a business’ management and executive team. Together, they create financial plans for financial stability and make wise investments of an organization. They also keep an eye in to the market trends and analyze potential financial opportunities to determine if certain financial strategies, decisions or investments are in the best interest of the company.

Let’s have a look at some primary duties.

  • Management
    1. Maintenance of the system documenting accounting policies and practices
    2. Management of subcontracted functions
    3. Supervise the treasury department and its operations, including the design of a strategy adequate for achieving the decided goals and objectives
  • Management of funds
    1. Managing the company’s budget to make sure there is enough money to cover ongoing operating and capital investment needs
    2. Predict cash flow positions, related borrowing needs, and probable funds for investment
    3. Analyze and discover ways to reduce financial risks associated with the interest borrowing rates, and foreign exchange ranks
    4. Helps in selecting the suitable capital structures
    5. Planning stock and loan funding
    6. Maintain banking contacts
    7. Invest funds
  • Financial Analysis
    1. Conducting cost reduction analysis in all parts of the organization
    2. Engaging in benchmarking researches to establish possibilities of operational improvements
    3. Reporting key issues to management of competitors’ performance
    4. Interpreting financial results and advice for improvement strategies
    5. Engaging in goal costing operation and create products in relation to programmed price areas
    6. Assisting the product pricing process
    7. Reporting business metrics to the management
    8. Managing processes of the capital budgeting that are based on constraint analysis and discounted cash flow analysis
    9. Creating other analysis and reports as required by the management

 

  • Accounting
    1. Management of the company’s budget and its arrangements
    2. Report to management on variances from the decided budget
    3. Assistance in creating overall strategic directions
    4. Recommendation on the corporate credit policy

Qualification

The finance manager should hold a bachelor’s degree in finance or accounting. Five and more years of experience are also required for a finance manager to have by most companies in the world. Besides, having excellent communication skills is essential, and candidates should have an expertise in understanding of electronic spreadsheets.

>> Check the course here!

List of qualifications

    • BS Degree in Finance or Accounting. Advanced
    • Minimum of 5-7 years of relevant experience
    • 5+ years of combined Accounting/Finance/Financial Systems experience
    • Ability to manage multiple priorities in a fast-paced work environment
    • Customer service-oriented attitude and leadership capability
    • Advanced use of MS Office Suite, ability to quickly learn various in-house software applications
    • Strong analytical skills

Valuable skills and experiences

    • Exceptional communication skills
    • Post-Secondary Education in Hospitality or related field
    • Experience in reservation or front office management with a high call volume
    • Strong customer service and multitasking ability
    • Knowledge of Sun, iScala, Opera Property Management System, and able to operate other electronic systems
    • Attention to details and problem-solving skills

Last thought

As you can see, the finance management position is a kind of complicated role with a high level of responsibilities. A finance manager should be able to manage, process, evaluate, advice, and create strategies, and all related to a company’s budget and investment funds.

The professional, after the finance manager position, is responsible for financial procedures and reports necessary for an organization to reduce costs and track continuously its financial stability. The finance manager should be educated in finance, accounting and must have vast experience in other areas such as hospitality management, front office management, and excellent analytical skill including excellent knowledge of electronic operational systems.

Ref: Online Sources 

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

Front-End Developer

That creates layouts for applications and digital interaction using JavaScript, HTML, CSS, etc.

Front-end Developer – Introduction

Related to computer science development, we have developers that work mainly with code and who build everything that’s visible in web apps and sites. The person after the creation of layouts or schema of applications is called a front-end developer.

A Front-End Developer uses sorts of frameworks or packages, such as jQuery, Angular JS/JS 2, React/BackboneJS, etc. These frameworks are based on the fundamental HTML and CSS that form also the foundation of the front-end development role. By using JavaScript, HTML, and CSS as basic languages, front-end development is said to be the practice of transforming the usual data into the graphical elements viewed by the end-user.

Check our course in Front-end Developer.

What describes a good Front-end Developer?

A good and skilled front-end developer is someone:

  1. That has knowledge about what kind of development pattern including visual layout will be amiable by people largely. He/she makes use of CMS (Content Management Systems, and others like WordPress, Wireframing, etc.
  2. Who’s skilled in Cross-browser testing. Also, is skilled in testing between various platforms and devices, accessibility testing, units, etc.
  3. Who knows about search engine optimization (SEO) and SEMs, and how to interact with the interface designs.
  4. That has interpersonal capability to understand an organization’s strategy, character of the role, determined to deliver what is asked, and that can provide a perfect blend between strategy and front-end developer’s duties.

So, to state it shortly, a front-end developer should implement visual and interactive elements to make the user engaging easier and delightfully.

Skill required for the role

If you want to become a front-end developer, you’ll need to master the so-called languages such as HTML, CSS, and JavaScript. A developer should also be well knowledgeable about the processing part, particularly with Cascading Style Sheets.

Of course, same as other developers, you should know how to write the code and be logically working in the project environment. Therefore, you’d have some experience in working with any version of controlling tools, i.e., GIT Subversion; be knowledgeable about continuous integration and continuous deployment tools, for example, TeamCity or Jenkins; and, also have some experience in various build tools such as Maven, Ant, etc. So, the ideal developer is not just one who is an expert in technology, but also the one who’s highly organized and works with an agile mindset.

Why a Front-end Developer?

Imagine a website about photographic cameras and you want to buy one but not be able to view the picture of the product with only having some look at it in some form of post APIs. As a normal user, you would be required to have some normal skills just to do simple actions. That’s why we need a front-end developer to give shape and visual to all that is happening at the backend. Here comes into play a front-end developer that gives life to the visual aspect of web apps or sites.

Conclusion

Front-end development is a technology that makes all happenings at the backend visually appearing so every user can interact easily between each task. Therefore, to make these happen, one must grow professionally, have an eye for details, and build technological knowledge around the position’s field.

Honestly, a front-end developer is the one that completes the web development, and this will not change for a long time.

 

Article ref: online sources

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

To Provide help or support to customers or clients

IT Help Desk Technician

In this article, we’ll look closely at help desk technician job responsibilities, as well as the skills you might need to land a help desk job.

What is an IT Help Desk Technician?

Is someone whose responsibilities are to provide help or support to customers or clients of a company, typically over the phone or via the internet. 

Thus, we can find virtually the technician in every sector or industry, extending from telecommunication firms to financial institutions to small and large-scale companies, etc. In fact, everything around this role is based on the principles of customer care and relationship. 

>> Check our course IT Help Desk.

Therefore, the IT help desk technician has a good understanding of the activities or dealings of the industry he represents. This is necessary for the technician to be more effective in the response or/and solve problems of clients without being in personal contact with anyone. And, this role requires a 24-hours presence. So, most of the times the technician doesn’t work alone. He/she usually works as part of a team of help desk technicians or officers.

Generally, an IT help desk answers client’s questions and offers advice/solution on issues they encounter during the use of services or products. He/she offers ways to solve technical problems and create values for clients and upholding company’s reputation at all times.

Duties & Tasks

help desk duties

The nature of the help desk technician job may differ from client to client. In some cases, it may be similar as well. As a matter of fact, the IT technicians carry many functions to ensure a smooth service delivery at all times.

So, these are some examples of the type of tasks and duties that an IT help desk technician usually carries out within a company or business.

  • Is as the first point of contact for all clients that have issues related to a firm’s product or services
  • Assisting customers or clients in any problem-solving process
  • Makes sure that each complain or inquiry is well-attended to by the right support personnel
  • Responsible for providing the best solution to any problem based on customer’s complaints or questions
  • Provides accurate information about the product or service bang asked of
  • Keeps a clear and accessible record-sheet of events and their solutions in selected logs usually for reference purpose
  • Identifies issues by bringing up suggestions regarding possible improvements on general practices

Required skills and knowledge

There are certain requirements and qualifications that an applicant of the IT help desk technician role must have at first. Moreover, these skills include:

  • Possession of excellent communication skills on all levels
  • Must have good interpersonal skills
  • Ability to understand the need to be patient with people
  • A good understanding of customer service rules
  • Proficiency in the English language
  • Good problem-solving and analytical skills
  • Ability to handling phone and understanding computer-based systems
  • Experience in a similar role
  • Team Collaboration skills
  • A degree in any IT-related field

Final thought

The information given in this article elaborate the IT help desk technician role and its responsibilities. This is useful to both levels of employment, entry-level and advanced one.

As you understand, the role of an IT help desk technician has a great impact on the customer’s satisfaction with a firm’s product or services and is very effective in maintaining the company’s reputation over times. The technician is a vital part of any business and institution that aims to keep a stable and on-grow character.

Article Ref: Online Sources 

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

Nowadays, taking training courses or learning around a specific field, education is fundamental

Job Opportunities Available for Elite Academy Alumni

Education is the base for human development from which our social wellbeing depended its balance and growth. Education plays a crucial role in creating professions and opportunities for employment. Also, it is showing us the role it plays in developing our economies that are closely related to the job placements and professions of a country.

Nowadays, for everyone that wants to work in the desirable sector and to exercise the profession he/she is zealous, taking training courses or learning around a specific field, education is fundamental. This provides to the students all the means to achieve necessary theoretical, practical, and professional levels before taking any real job position. 

Elite Academy in Elbasan offers many educational and training modules that are thoughtfully created with regard to the Albanian job market. Also, these modules are in compliance with the European Professional Education Standards. Each student is prepared in time and assisted in becoming a professional and excellent employee. 

In this article, we will talk about job opportunities that our Alumni can find after their certification. For more about Elite Academy modules, go here.

Job placement that you can apply for after Elite Academy Certification

Table of Contents

1. Digital Marketing Manager

The Digital Manager is responsible for designing, developing, and evaluating digital campaigns through automated marketing systems, emails, and CRS.
This role covers also the position of the adviser for marketing strategies. In addition, digital marketing manager is an extensive field of strategic activities based on web design and digital development, SEO, and social media platforms.

Responsibilities:

• Planning digital marketing campaigns, including web, SEO/SEM, email, social media and display advertising
• Maintaining our social media presence across all digital channels
• Measuring and reporting on the performance of all digital marketing campaigns
• Collaborate with internal teams to create landing pages and optimize user experience

Read about Digital Marketing Manager

2. IT Help Desk

The IT help desk support technician is in charge of offering on-site or office-based IT support services to companies and/or their clients.
His or her duties include responding to regular support inquiries and assisting with bigger IT projects.

Responsibilities:

• respond to requests for technical assistance in person, via phone, chat or email
• diagnose and resolve technical hardware and software issues
• administer help desk software
• resolve technical problems with Local Area Networks and Wide Area networks
• prepare activity reports
• inform management of recurring problems
• train computer users as necessary
• clean up computers

Read about IT Help Desk Technician

3. Front End Developer

A front-end developer, also known as a front-end web developer, is in charge of creating user-side applications using their knowledge of programming languages, including visual components like menu bars, clickable buttons, and the overall design of websites or web applications. They have to talk to customers to find out what they need, optimize websites for different devices like desktops and mobile phones, and run tests to make sure code strings work as intended.

Responsibilities:

• Working with clients to develop the overall look and design of a website
• Writing website code with programming languages such as HTML, C++ and Java
• Producing, maintaining and modifying websites and user interfaces
• Incorporating applications, graphics, audio and video clips into client websites
• Creating tools that enhance the user’s website experience
• Ensuring websites are accessible across many platforms, including laptops and smartphones
• Routinely testing websites for ease of use, speed and other quality factors
• Fixing any website issues or bugs that arise

Read our article: Front-end Developer

4. Financial Manager

A finance manager is in charge of overseeing an organization’s financial stability in order to foster success and expansion while upholding ethical financial practices. They usually plan the company’s finances to determine how to pay off debts and expand the company, review financial records to ensure tax compliance, and work with other departments to meet financial objectives.

Responsibilities:

• Perform financial management duties, including generating financial data, compiling and submitting reports, analyzing industry trends and assessing the financial health of the company.
• Oversee the operations and development of the company’s finance departments, including creating and reviewing policies, budgeting, recruiting, training and conducting regular assessments of financial procedures.
• Supervise the preparation of quarterly and annual account reconciliations, monitor and enforce compliance with tax and financial reporting standards, and assist with cash flow forecasting.
• Advise colleagues and executive management on decisions related to the company’s finances.
• Supervise the documentation of the company’s financial status and forecasts.
• Mediate between the organization, employees, stakeholders, shareholders and investors on financial issues for amicable resolution of differences.
• Create strategic business plans based on the analysis of the company’s status and financial forecasts.

Read our article: Finacial Manager

5. Contract Manager

On behalf of their employer, Contract Managers and Contract Administrators are in charge of creating, negotiating, and documenting business contracts.
Researching a contract’s terms, notifying parties of renewals or extensions, and keeping track of all communications between their employer and various accounts are among their responsibilities.

Responsibilities:

• Craft, evaluate, negotiate and execute a wide variety of different contracts covering a range of transactions.
• Create and maintain relationships with suppliers and serve as the singular point of contact for matters concerning contracts.
• Maintain records for correspondence and documentation in relation to established contracts and those in progress.
• Communicate and present information to stakeholders about all contract-related matters.
• Monitor contracts and move forward with close-out, extension, or renewal according to what’s best for the company.
• Solve any contract-related problems that may arise with other parties and internally with the company itself.

Read our article: Contract Manager

6. Customer service

By responding to inquiries about products and services and making recommendations about other goods and services, the customer service representative draws on potential customers.

To ensure customer satisfaction, process orders, create correspondence, and respond to customer inquiries.

Responsibilities:

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer’s complaint
• Maintain financial accounts by processing customer adjustments
• Manage large amounts of incoming calls
• Generate sales leads
• Handle complaints,
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Inform customer of deals and promotions
• Handle changes in policies or renewals
• Compile reports on overall customer satisfaction
• Manage online, phone and in-person room reservations

7. Front Desk Agent

A front desk representative, also known as a hotel front desk representative, checks clients into and out of their hotel rooms and makes sure they have a pleasant stay. Distributing room keys, confirming guests’ registration information, and computing room payments and other incidental charges incurred during guests’ stays are some of their primary responsibilities.

Responsibilities:

• Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
• Take payment from customers
• Respond to guests’ issues and complaints in a friendly, timely manner
• Explain local amenities and attractions to guests
• Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
• Assist customers with the planning of special events, such as weddings and business conferences
• Arrange specialized services for VIP customers

Read more Front Desk Agent article.

8. Operations Manager

A computer programmer known as a full stack developer, also known as a full stack software engineer, uses coding to work on both front-end and back-end systems. Their primary responsibilities include designing user interfaces for various websites and platforms, writing mobile-friendly code, and functionally developing databases and services.

Responsibilities:

• Long-term planning to create initiatives that further the company’s overall goals
• Coordinating different teams to foster exchange of ideas and provide cross-team learning opportunities
• Assessing and analyzing departmental budgets to find ways to minimize expenses and optimize profits
• Inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives
• Communicating with the board or other senior officials about shifting company priorities and projects
• Identifying potential problems and points of friction and working to find solutions in order to maximize efficiency and revenue
• Identifying opportunities to expand or shift course in order to take advantage of changes in the market

Read more Operations Manager article.

9. Graphic Designer

It is the job of a graphic designer or artist to produce visually appealing images to go with written text. They must meet with clients to determine their needs, complete projects using design software, and revise work based on client input.

Responsibilities:

• Work with other creative team members to produce content.
• Create guidelines for how logos and other branding materials should be displayed and used.
• Help make design choices (e.g., fonts and colors) for all content your company will use.

Check our article Graphic Design.

10. Travel Agent

Planning business and leisure travel is the responsibility of a travel agent, also known as a travel manager. They are responsible for advising clients on where to go, planning itineraries, and making hotel and flight reservations for them.

Responsibilities:

• Offer advice to clients on destinations.
• Follow up with clients about travel plans and make adjustments as needed, including coordinating with the client’s point of contact as the event approaches.
• Research fare and schedule information.
• Describe trips to clients and give details on any documents required, such as passports or visas.
• Make alternative arrangements if changes arise before or during the trip.
• Provide any and all relevant information, brochures and publications (guides, local customs, maps, regulations, events) to travelers.

11. Full Stack Programmer

A tour guide is a passionate and engaging individual who has in-depth knowledge of a particular locale, thing, or activity of special interest. Tour guides who specialize in that area show around tourists and other visitors.

Responsibilities:

• Managing the complete software development process from conception to deployment
• Maintaining and upgrading the software following deployment
• Managing the end-to-end life cycle for the production of software and applications
• Overseeing and guiding the analyzing, writing, building, and deployment of software
• Overseeing the automated testing and providing feedback to management during the development process
• Modifying and testing changes to previously developed programs

12. Tour Guide

A computer programmer known as a full stack developer, also known as a full stack software engineer, uses coding to work on both front-end and back-end systems. Their primary responsibilities include designing user interfaces for various websites and platforms, writing mobile-friendly code, and functionally developing databases and services.

Responsibilities:

• Schedule, plan and organize the itinerary of the tour
• Prepare in advance anything that might be needed for the tour (from purchasing tickets to making dinner reservations to booking activities
• Create a (rough) script of what you will explain and present during the tour
• Learn about any necessary safety procedures and explain this to your tour group
• Respond to visitor questions and be able to guide them in the right direction if
they need anything
• Provide any further assistance that might be needed, including during emergencies (e.g. administering first aid or contacting the police when something gets stolen

Last words

After we have learned about the employment positions that can be found in the labor market today, it is important that everyone first starts education and training in the field they want to follow. Along with these, practice in a proper work environment is also important, such as an internship. At Elite Academy you will not only find your modules and education about the areas of interest for each student, but also opportunities to practice an internship within the company, which gives you the possibility of getting a job in the future. For this, always stay online about announcements for vacant positions in the company.

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching
Problem solving model used to address challenges that arise in the workplace.

The Six Step Problem Solving Model

In the workplace, there are always problems that will challenge you. Despite your individual performance or the level of professionalism, problems arise many times in an unpredictable way. Nowadays, the evolution of technology and its expansion in our working environments comes with many situations that tend to create problem-kind in any direction.

 

Do you like it or not, you will find yourself when you need to address a solution, quickly and feasibly!

To be a problem-solving person is a skill that many employers require for their staff to have. Also, todays, this skill is essential to staff recruiting for most of the companies and businesses. Therefor, if you want to shine or to develop your skills of the future, here is a model that will help you to get there.

This Six-Step method provides focused strategies for the problem solving individual or group. The steps are repeatable. You may return at any point to an earlier step, to reexamine or evaluate again your solution and proceed from there.

Step One: Define the problem

Step one is when the problem is diagnosed. You should pass through analysis of the context and background in which the problem arises. Check for its symptoms, what does it affect and how urgent is it to solve.

There some techniques that you can use to gather information and clarify symptoms that clearly state the existence of a problem. The may you can find out the more certain are you in defining the problem. Those techniques are:

Step Two: Determine the Root Cause(s)

In this step you need to define the source of the problem. After finding what caused it, you must undergo through questions like: Is there any other thing laying behind? Is this something new or known to you? What is important when you look for solutions is that you need to focus in on solving directly the cause and not only the symptoms of the problem. In this step you need to be thoughtful in evaluation of your data and maintain a careful approach of the first step diagnosis. In addition, you may use these tools to help organize all the data and create a clear idea of the problem-roots.

  1. Fishbone Diagram
  2. Pareto analysis
  3. Affinity diagrams

 

These techniques help you to structure the information and direct your focus to the roots of the problem.

Step Three: Develop Multiple Solutions

Try to develop a multiapproach solution-strategy. One of the elements that distinguish a problem-solving person is the thinking outside the box. At this point is recommended to not stop at your first solution, but go beyond it for more ways to solve the problem. Think about external implications and unusual casualties that might happen for the problem to arise. You can ask your colleagues or open discussions around the problem. Keep an open mind to gather as much as you can according to the nature of the problem. Then, analyze carefully your findings and problem-data. Lay out as many solutions to the problem.

Step Four: Select a Solution

In the fourth step, you must evaluate your multiple solutions and select one to narrow down. This step applies two questions.

  1. Which solution is most feasible?
  2. Which solution is favored by those who will implement and use it?

These two questions will direct you to establish a clear and certain idea of the impact that your solution should have within the working environment and all its effectiveness. Ask these secondary questions that decide if a solution:

  • Can be implemented within an acceptable timeframe?
  • Is cost effective, reliable and realistic?
  • Will make resource usage more effective?
  • Can adapt to conditions as they evolve and change?
  • Its risks are manageable?
  • Will benefit the organization?

Step Five: Implement the Solution

This step is when the solution comes to life. An initial project planning is necessary to implement successfully your solution. Set up the key factors that assure the trajectory of the solution in real practice.  

  • Place a Project Manager (or leader) if necessary
  • Who else needs to be involved to implement the solution
  • Implementation date
  • The key milestone
  • What action need to be taken before starting the solution and during
  • What other needs you might have to think about before and during the implementation

The use of charts, timeline or log frame are very helpful between step 5 and 6. These can organize and coordinate the whole process and implementation group or can disorganize it totally.

Step Six: Evaluate the Outcome

At this step you need to monitor and ensure all the recommendations are followed. Monitoring is highly recommended and involves some key points:

  • Milestones are met
  • Costs are contained
  • Necessary work is completed

Step six is very important and should not be missed out. It tells you if your solution has achieved the results wanted or has gone off course. It also ensures you whether the implementation does not introduce to new arising problems. Keep always in mind that we learn from mistakes.

This Six-Step model helps you deal with any problem at your working space as well as in other areas of your life. Do not forget that we, always, learn from our mistakes. Is significant to have this mindset as a personal attitude when it comes to dealing with difficult issues and also keep it as a tool that helps you to continuously develop your professionalism skills. So, important to personalize these six key-skills in the near future. This means that you must learn, train yourself and do practice in order to achieve the best of the skills.

Skills to develop:

  1. Listening
  2. Analytical Thinking
  3. Creative Thinking
  4. Communication
  5. Decision-making
  6. Teamwork

Keep these as part of your main goal. Once you have made few early efforts to achieve these, then they will develop naturally during your entire professional growth.

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

Focusing to kick-start or accelerate your career as a tech person.

Project Management and Advantages of Costumer Services Skills for Techies

Someone may ask – what do management and services share with one-another? How these two professions contain skills that are best for a tech knowledge person?


On one side, Project Management consists of soft skills which are essential to every industry, job and profession. One of these is communication which is also as core to the success of Costumer Services. On the other side, both directions are leaded by good problem-solving persons. Therefore, you should start from these two skills in order to begin expanding the range of your other skills and put yourself on future employer’s radar, increase your performance and career in the tech industry.

Let’s take a look in each profession.

Project Management Skills – key points

Technical project, also projects in general, requires a combination of tech, business and communication skills into one professional synthesis. These skills accompanied by cool head-attitude are essential to develop and maintain schedules while ensuring you’re meeting milestones. You just need to imagine the process of the development of a secure network undergoes to easily understand what I’m stating here. After imagining this, place it on a larger scale with more components to deal with and you get now the idea of project manager role.

The project manager typically carries the weight of responsibility without necessarily heaving over members of the project team. Adding to this, managers also need to develop strong and democratic abilities like negotiation and team-building, to get all the project done successfully.

Here are a few transferable skills that you can leverage toward becoming a technical project manager:

Scope of the project: You should be able to see the big picture. Imagine a work of art, its many different elements and how much important is the balance between all the subject and the background to accomplish the creative strive. The same goes for ‘seeing the big picture’ in the project you deliver.

Active Listening: Practice active listening to gain insight and truly understand the needs or message of all project stakeholders.
Critical Thinking: Make prompt, informed and fact-based decisions for the good of the project in order to find value.
Organization: Technical project managers are the ones who often focus on agenda, schedules, frameworks and methodologies, as well as communicating tasks, updates, progress and blockers.
Problem Solving: Assess issues from different vantage points and formulate the best solution in addressing specific challenges.
Self-Motivation: The technology project manager should be the person with the highest level of commitment and motivation to see it through from start to finish.
Relationship Building: Establish a collaborative culture where people with unique personalities and skills happily work together towards a unified goal.
Teamwork: Ensures effective outcomes with accountability and meeting realistic deadlines to complete a project.
Strong Business Communication: Use the right language, tone and storytelling techniques when communicating, describing or explaining issues over email, chat, reports, presentations and other forms and channels of communication.

The best way to develop these skills is by putting yourself into the state of mind that you want and can do it, and this comes first. After, you need to work practically, in your working environment, by attending to trainings related to, open to learn and accompanied by the attitude of the leader you would like to become.  

Alite Academy Services
Customer services – key skills
In the working field, many of us have our first jobs working in a customer related to services role. This experience can truly give us an edge when it comes to landing the first technical role.

Tech recruiters give a special value on professionals who know to interface with customers and have experience doing so. The value that these professionals bring with them to a job, a role or a company is not only in the best of the business but also differentiate those from other contenders.

You might be wondering, the types of attributes and competencies recruiters, employers, managers, and directors look for in candidates. So, what can you do to acquire them?

React with a Calm Attitude: Think about how you feel to be left on the end of a phone waiting for answer. By saying so, this makes it a function that most of us take our tech for granted. When something goes wrong we get angry. Isn’t it true? Often as not, when interfacing with customers/clients, you will encounter irate people. Or confused people. Or people with any number of questions. Dealing with people requires empathy and patience. And above all, professionalism. Keeping this front of mind and making a commitment to offer the same level of service, no matter what.

One method to approach for a solution at hard moments is to think and tray to find ways to: how can you transform a difficult stranger onto a satisfied customer?

Another practice that is essential in controlling your nerves and short response of emotions is to take a deep breath to refocus yourself and approach the situation with calm. Calm mind gives you the open field to detect the problem and resolve it. Turn it into your daily practice, even though you don’t need it each working day.

Communicate Clearly: Never forget that you are the expert that customers are seeking for. You are in control – that’s how they see and believe you! Thus, it is over to you to ensure that your customer understands exactly what you are trying to tell them. What is obvious to you, might not be to them. Make sure they have the proper time needed to understand and at the end if they are satisfied with your service.

Also, remember that communication is a two-way process. You have to listen to what the customers’ needs are before you can do any tasks. You cannot do your job effectively if you do not listen patiently. To know what really, truly is the problem you must develop the skill of a good listener. Do not forget that the half solution of the problem is found within the problem itself.  

Manage your Time: Think about your own time when it comes to the time of others that are seeking your service. A customer will be very satisfied when is certain that your assistance is there the entire process, no matter how hard it may be. It is easier said than done – I know. Nevertheless, keep a sharp focus on your objectives, always.

Another part of managing your time, is making sure you deliver solutions when you and as you promised. Respecting your client’s time is vital to ensuring their needs are being met.

Know Your Limits: Your limits related to your job position and responsibilities, are at a very importance to develop a professional level of employee. There will always be a time when you don’t have to answer. And, in all these moments it is batter to tell the truth and don’t be afraid to say that you do not have an answer. However, to keep your customer satisfied even in those situations, the best is to do your part in finding or developing a solution. Collaborative skills with other colleges is a first solution in each hard-mixed problem.

As a tech professional it is ever important to make time to train yourself in the non-technical skills because you will be relying on them in the workplace.

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

qualities of professionals checklist for techies

5 Abilities that State a Professional Techie

Nowadays, technology pushes forward the economies of the world. It has become key to the transformation of our jobs and their environments. It is growing rapidly which means that there is an unprecedented demand for professionals related to technological capabilities.  

Technology is common in every industry, business, government entity, and educational institution in the world. Therefore, technological transformation is leading the way in every working systems and environments. Even though, employers are seeking for professionals with a broad range of skills, and it may sound stressful to achieve these, everyone has the ability to thrive.

All skills are connected one with another, and they form a nest of progressive abilities that help to achieve a level of professionalism in every discipline. The only thing necessary is the willingness to learn and love the work you do.   

Positive attitude

being reliable

There are some things that should be unwavering. You can tell a lot about someone by whether or not they stick to their word, and it just shows that you have integrity.

If you say you are going to do something, do it. Whether it is turning up on time, meeting a deadline, or holding to a promise. And if you feel or know that you cannot commit to something for a good and valid reason, speak up. It is better to be sincere and try hard to compensate than to over-promise and fail to deliver. In the workplace, just like in your personal life, when you let other people down, the person you are most letting down is yourself.

Field Competence

Being a competent professional, as a techie, is the bedrock of professionalism. If you are pursuing a Cisco certification or already have one, chances are that you take yourself seriously as a competent professional. So, keep up the momentum by striving to be an expert in your field and ensure your understanding and capabilities are always up to date.

Here’s how to tell:

-Be competent in your job

-Stay up to date with industry skills and knowledge

-Pursue a Cisco certification

-Make sure you understand your capabilities and make sure they are always up to date.

contribute in knowledge

Is knowledge-sharing important to you? If so, how do you demonstrate that? Do you offer to help a colleague who is having trouble with something, or do you keep your knowledge to yourself in the hopes of gaining some sort of advantage later on?

What happens when a job goes well? Do you hog the limelight, or are you quick to point out the contribution that others have made? Sharing is a function of team sportsmanship, and it is a key element of being professional in your demeanor. Being supportive of others is a cue that you take the collective goals of your organization seriously and that you are willing to collaborate and contribute fully to everyone’s success. It is also a really key part of leadership.

be always ready

Being ready is having a mindset that allows you to predict problems and either avoid them to happen or have ready a solution when the problem commits. Being professional – and ambitious in your career – is usually linked to a willingness to progress in your field. It is a measure not only of your commitment, but also of your intelligence, your initiative, and the added value you can bring to an organization. Think creatively not only about what a better solution or approach might be but also for yourself to expand the range of experiences and techniques.

stay positive

Mind and energy of your thoughts are the key component to your state of being at work. Work sometimes is exhausting and this makes you to channel to pessimism without noticing it. However, there are techniques that help you to keep yourself lifted up even when thing go wrong. One of these techniques is channeling your thoughts to the opportunities to learn, grow, contribute and achievements that the working place has to give you. Setting up these kinds of thinking within you, as practice of the day, turns you back to the state of being optimistic.

 

As a techie, you are a natural problem-solver, so go with that. Seek out the challenges and find the means to overcome them. No job or career is ever problem-free, but keep your focus on the positive, learn to deal with issues that arise with confidence as well as assertiveness, and strive for personal excellence. Your attitude and approach will make a huge difference in your professional successes.

Subscribe to our newsletter.

Get our latest offers and News.

© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching