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There are plenty of things you can be doing to build experience.

Types of Experiences Employers Find Valuable

If you are entering the job market fresh out of college, you need to take the initiative to achieve some working experience. There are plenty of things you can be doing to build experience. To impress at best the employer, make sure you demonstrate that initiative, skills, and the leadership qualities are the values you bring to the team.

Here are some valuable experiences that recruiters are looking for to their new employees.

Internship

If you just dropped out of the college, an internship is the best way to get-the-job experience before actually getting your first job itself.
Internships provide you with the opportunity to get inside the proper working environment. You get your hands in the actual work, meaning that you’re expected to apply your skills and knowledge on the job. Also, as you’re going to be part of a team, internships will accustom you to developing collaborative and communication skills. 

An internship gives you a bundle of benefits that can help you stand out from the crowd: exposure to the behaviors of professional practice, amplified self-awareness, the opportunity to exercise civic responsibility, growth of social and professional networks, and resume building.
From an employer’s perspective, internships also demonstrate that you have taken the initiative to build experience, develop your skills and knowledge, and to find out more about the working world. And if you do all of this before you graduate, that’s even better.

Get Certified

Certification is there to display two main things. First, it shows that you have mastered your basic skills and knowledge, meaning that are able to perform responsible roles and specific tasks. The second thing is that getting certified demonstrates that you’re willing to get your foot in the door and develop yourself following through the real challenges and new experiences to come. 

For example, Cisco offers a variety of globally recognized certification options, from CCNA to CCIE and beyond. Each certification pathway opens up many career options.

Volunteering

There are so many opportunities for you to get out there and showcase your skills. Starting a volunteering job will help you to measure and understand better of your technical skills. Also, it gives you the opportunity to take some time and evaluate the focus of your future job position.

Volunteering will show you whether you are ready to work with others to get things done, or you need more time working with your soft skills. Also, it is an opportunity to build up some valuable project management skills – the kinds of skills and experience very much in demand by employers.

Whatever kind of volunteering project interests you, you should also see it as an opportunity to get to grips with things like budgeting, equipment and resource allocation, people management, and approvals processes. Also, it is important that you document all the details of your volunteer project, so you can reference it and use it as part of your discussion with future employers further down the line.

Mentoring

Mentoring has two directions:


1. The first implies that you can locate a mentor – someone who is ahead of you, maybe, from whom you can learn and whose counsel you can take.
2. And, you can also be a mentor to someone who is further along in their studies than you are.
You might be wondering how that impresses potential employers.


For starters, it demonstrates that you have leadership abilities, confidence, and initiative.
And, whether you are the mentor or the person being mentored, there is a clear eagerness to learn, share, and trade that will benefit whoever employs you later on.

Use of Personal Experience

These experiences might have been contests, hackathons, or innovation events in which you competed for a prize. Employers respect these kinds of experiences because they demonstrate not only your technical abilities, but also your originality and ability to solve issues under pressure.
For e.g., Cisco provides NetAcad students with several opportunities to put their skills to the test, ranging from the Dream Team to regional NetAcad Hackathons.

Consider how every experience you’ve had – even in non-technical roles or occupations where you’ve demonstrated initiative or accepted responsibility – may play out in an interview situation. Which experiences show leadership? Remember that any experience that demonstrates your leadership abilities will be highly prized by companies.

Reflect whether you have truly demonstrated your abilities or how you can manage a project and bring it to a successful completion. How do your previous experiences relate to the career that fascinates you and prepares you to do a good job? They do not have to be merely technical. There are several job abilities that are required for success.

Last thoughts

The good news is that most businesses do not need young graduates to have extensive paid work experience. Many students, however, undervalue the experience they do have. It’s common for students to have a range of non-related work experiences, but you might not realize that they add significant transferable abilities (such as communication, leadership, conflict resolution, and so on) to your first job after graduation – even if they’re not in a related industry. There is no single sort of experience that prospective employers want in fresh grads. Nonetheless, all companies seek some mix of the following characteristics: substantive knowledge, intellect, and leadership. Fortunately, these abilities may be exhibited in a variety of ways.

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Job Seekers: How to Write Your Resume

Your resume is not only a document that shows your background, but it also reveals about your potentialities for the future.

A resume or CV is an important document that provides potential employers with a snapshot of your skills and experience. Updating your resume regularly is a good way to ensure that it remains current and accurate. It is important to have both a physical and an online resume. This allows you to be easily found by professionals across the internet.

When it comes to job search, your resume is a key tool. It is a chance to present yourself to potential employers and make a good first impression. Your resume should be well-written, far from false elements and formatted to the specific job you are applying for.

This article is for job seekers who want to improve their resumes to increase their chances of getting an interview.

1. Format and layout

According to research suggestions, most of the recruiters scan a resume within 10 seconds before deciding to reject it or move forward. So, keep in mind that first impression is critical to get on the list of consideration.
Format style and its visual presentation are the first things to be noticed by the recruiter. Well-designed resumes have more chances to attract first impression than bad looking ones. A good formatted resume encourages recruiters to read it further.

There are different formats that go aligned with different professions. Before you begin writing it, think about the format associated with your professional field and development that you are looking to apply for. Nevertheless, the basic thing to remember is that the format you choose must be clear and easy to read, including highlights of most important elements.
Here are some tips to consider when it comes to layout of your resume:
a) Organised Section
Start with your professional background and place below your education section. Order your sections clearly. Expand within sections by writing the main points starting from present to past chronological order. At the end, have a section for additional information such as languages and skills.

b) Visual reading flow
The resume should provide the reader with an easy floating time. Important to know that a resume isn’t there for the reader to process it, instead it is a straightforward way state your professional identity. Thus, to achieve this, break your resume into sections. Use bold font to highlight section headings and select 11 or 12 pt. font size. Also, spacing in between lines and sections should be considered.
c) Use bullets
After structuring your sections, bullet points can be used within each description so to make the information easily digestible and a breeze to skim read.

d) Keep it short
Many of us, especially those who have expanded professional background, tend to stretch the resume in over one page. Well, sometimes, you can’t do otherwise. However, is good to know that more information isn’t always better as it impresses your CV as unfocused. In order to not miss the opportunity, try to fit your CV into fewer pages that you can, if a single page isn’t enough for you.

2. Add your contact information

Your contact information must be clearly visible at the top of the resume. This is a critical piece of information that you don’t want to forget placing it on your resume, otherwise the recruiter will never get in touch with you. See the example below:

Name: of the Applicant
Tel: 00000000000
Email: email@example.com
Website: www.example.com
Address: 0000 Street, City, Country, Post Code

3. Use compelling style into your writing 

It is certain to all recruiters that applicant’s experiences are broader than a resume can encompass. The most important part of a resume is the experience section. Try to clarify your desired job and career goals and to which aspects of the resume you need to emphasize according to your aims.
When building this section, remember to:
Keep a consistent format: Include your job title and company name, the years you worked there, and a short (very short) description of your role.

• Focus on skills recruiters are looking for: These skills are key terms associated with your industry position or profession. You find them in the job description of the role you’re applying for. As you go through a description of your previous roles, link it with the specific skills your recruiters are looking for.

• Use active voice: Start by a verb and state your achievements by using active rather than passive voice.

• Show your leadership aspect: By using active language, you can choose words that show your leadership aspect and willingness. Do this only whenever relevant, otherwise do not write something that you don’t mean.

• Show your developing side: Emphasize professional development and skills you gained from previous roles. Show your responsible side, the desire to learn new things and that you’re always willing to progress even more.

4. Additional details

This section should be written according to the job position and the spectrum of profession you’re applying for. In most job application, especially in the culture-creative industry, additional details are as good in the resume. However, there are particular fields such as those technical that do not require additional. In the case additional details are required as significant, we recommend writing in bullet points these:
• Your skills: technical and software-kind
• An image of yours
• Hobbies
• Volunteer work
• Personal statement

5. Review and edit

This step is the last one before you submit your application. Remember, the person who’s writing the resume becomes familiar with the words and paragraphs, meaning that grammar mistakes are unseen before the eyes. You must find time to relax your eyes and mind from the resume. Try to leave the place you’ve been writing of your resume, go for a short walk or direct your view for a while into the sky. Come back after minutes or the next day and review your resume. Make necessary changes and edit if needed. Also, double check lines that bring value to your resume.

After writing your resume, read it out loud to make sure that the sentences flow smoothly and that there are no spelling or grammar mistakes. Someone else can also be as great help to review your resume as he/she is unfamiliar with what will read, meaning that mistakes can’t escape the eye view.

To conclude with, make sure your formatting is consistent. Typography – including the spacing, font size, bolding, and headings – should be styled steadily throughout the page (s).

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© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

The Six Step Problem Solving Model

Problem solving model used to address challenges that arise in the workplace.

In the workplace, there are always problems that will challenge you. Despite your individual performance or the level of professionalism, problems arise many times in an unpredictable way. Nowadays, the evolution of technology and its expansion in our working environments comes with many situations that tend to create problem-kind in any direction.

 

Do you like it or not, you will find yourself when you need to address a solution, quickly and feasibly!

To be a problem-solving person is a skill that many employers require for their staff to have. Also, todays, this skill is essential to staff recruiting for most of the companies and businesses. Therefor, if you want to shine or to develop your skills of the future, here is a model that will help you to get there.

This Six-Step method provides focused strategies for the problem solving individual or group. The steps are repeatable. You may return at any point to an earlier step, to reexamine or evaluate again your solution and proceed from there.

Step One: Define the problem

Step one is when the problem is diagnosed. You should pass through analysis of the context and background in which the problem arises. Check for its symptoms, what does it affect and how urgent is it to solve.

There some techniques that you can use to gather information and clarify symptoms that clearly state the existence of a problem. The may you can find out the more certain are you in defining the problem. Those techniques are:

Step Two: Determine the Root Cause(s)

In this step you need to define the source of the problem. After finding what caused it, you must undergo through questions like: Is there any other thing laying behind? Is this something new or known to you? What is important when you look for solutions is that you need to focus in on solving directly the cause and not only the symptoms of the problem. In this step you need to be thoughtful in evaluation of your data and maintain a careful approach of the first step diagnosis. In addition, you may use these tools to help organize all the data and create a clear idea of the problem-roots.

  1. Fishbone Diagram
  2. Pareto analysis
  3. Affinity diagrams

 

These techniques help you to structure the information and direct your focus to the roots of the problem.

Step Three: Develop Multiple Solutions

Try to develop a multiapproach solution-strategy. One of the elements that distinguish a problem-solving person is the thinking outside the box. At this point is recommended to not stop at your first solution, but go beyond it for more ways to solve the problem. Think about external implications and unusual casualties that might happen for the problem to arise. You can ask your colleagues or open discussions around the problem. Keep an open mind to gather as much as you can according to the nature of the problem. Then, analyze carefully your findings and problem-data. Lay out as many solutions to the problem.

Step Four: Select a Solution

In the fourth step, you must evaluate your multiple solutions and select one to narrow down. This step applies two questions.

  1. Which solution is most feasible?
  2. Which solution is favored by those who will implement and use it?

These two questions will direct you to establish a clear and certain idea of the impact that your solution should have within the working environment and all its effectiveness. Ask these secondary questions that decide if a solution:

  • Can be implemented within an acceptable timeframe?
  • Is cost effective, reliable and realistic?
  • Will make resource usage more effective?
  • Can adapt to conditions as they evolve and change?
  • Its risks are manageable?
  • Will benefit the organization?

Step Five: Implement the Solution

This step is when the solution comes to life. An initial project planning is necessary to implement successfully your solution. Set up the key factors that assure the trajectory of the solution in real practice.  

  • Place a Project Manager (or leader) if necessary
  • Who else needs to be involved to implement the solution
  • Implementation date
  • The key milestone
  • What action need to be taken before starting the solution and during
  • What other needs you might have to think about before and during the implementation

The use of charts, timeline or log frame are very helpful between step 5 and 6. These can organize and coordinate the whole process and implementation group or can disorganize it totally.

Step Six: Evaluate the Outcome

At this step you need to monitor and ensure all the recommendations are followed. Monitoring is highly recommended and involves some key points:

  • Milestones are met
  • Costs are contained
  • Necessary work is completed

Step six is very important and should not be missed out. It tells you if your solution has achieved the results wanted or has gone off course. It also ensures you whether the implementation does not introduce to new arising problems. Keep always in mind that we learn from mistakes.

This Six-Step model helps you deal with any problem at your working space as well as in other areas of your life. Do not forget that we, always, learn from our mistakes. Is significant to have this mindset as a personal attitude when it comes to dealing with difficult issues and also keep it as a tool that helps you to continuously develop your professionalism skills. So, important to personalize these six key-skills in the near future. This means that you must learn, train yourself and do practice in order to achieve the best of the skills.

Skills to develop:

  1. Listening
  2. Analytical Thinking
  3. Creative Thinking
  4. Communication
  5. Decision-making
  6. Teamwork

Keep these as part of your main goal. Once you have made few early efforts to achieve these, then they will develop naturally during your entire professional growth.

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Learn how to excel your phone interview

PHONE INTERVIEW AND THE WAY TO SUCCEED

The phone interview – otherwise known as the screening interview – is an interview, in reality, just like any other. You are going to need to prepare and deliver in just the same way as you would in a face-to-face with your prospective employer.

We have assembled a few tips to help you ace your first and all-important encounter during the interview process.

 

Do Your Research

Just as you would prepare for a face-to-face interview, you are going to want to be able to handle tough questions and have something confident and authoritative to say on the phone.

Take the time to read through the job description and think deeply about how your aptitudes, experiences, and professional aspirations map to the position. Do your due diligence too in terms of the company and its culture. Be ready to answer questions about what interests you about this role and organization.

Remember that this is a two-way street. Just as you are finding out as much as you can about your potential future employer, recruiters will most likely be doing their research into you and your profile. So, make sure that your online presence is working for you. Keep your LinkedIn profile up to date, and think about opinions, interests, and affiliations that you share online. It will also be important to clean up your social media presence in general.

Prepare

Interviewers are likely not only to ask you what it is about the offer that appeals to you, but will also have a host of questions about your experience, knowledge, skills, expectations – in short, they want to know what makes you the ideal candidate for this particular job.

Review the sorts of questions you are likely to be asked and think deeply about how you will answer them. Do not be tempted to over-sell yourself. Be sincere in your answers, stick to facts, and provide information that you can expand upon in the conversation.

Also, have your own questions prepared beforehand. Some of the things you might want to think about are:

  • What challenges will this role bring?
  • How is the role likely to evolve over time?
  • What kind of skills or attitudes are new recruits expected to bring?

Listen Carefully

Sounds obvious, but it can actually be harder to focus on questions over the phone that in it is face-to-face. Make a conscious effort to listen to each question and think for a second or two how to respond to exactly what the interview is asking. If you are not sure you have understood a question, do not be afraid to ask for a clarification. The objective for both of you is to discover if you are the right fit for the job, so it is key that the right information is exchanged.

Prepare Your Environment in Advance

The last thing you need as you interview for a job is an unexpected interruption, a problem with connectivity or obtrusive background noise. Choose a place and an environment that works for you.

Ensure that your phone is fully charged, or that your Wi-Fi works well, if you are meeting over video conferencing. It is also a good idea to have some water nearby to soothe a dry throat, as well as a notebook and pen. You may need to take notes or jot down an important question that arises during your conversation.

If you have a laptop available, that would also be another item to keep close. You can have your research and notes from preparing for the interview pulled up on the screen before your interview.

Consider Your Body Language

Odd as it may seem, the way you sit or gesture, even an occasional smile, will convey something more about you and your attitude to your phone interviewer.

Relaxing your posture and physically settling into the conversation will help you take charge of the exchange. And the impression you make will be more positive. Though your interviewer cannot see you, they can hear the inflections in your tone. Your relaxed demeanor, confidence level, enthusiasm will all be discernable in your voice.

 

Key points to remember

Keep always this structure of preparing your interview. Make small plans within each point and evaluate shortly the results yourself. Before your go to take the interview, these are essential for you to have a clear idea of your skills level, job adaption/fit and employment characteristics.

 

  • Research and evaluation of the job characteristic and professional inquiries
  • Be prepared. Being prepared for a phone interview means having the confidence to reschedule an impromptu phone call you don’t feel prepared for. There’s nothing wrong with telling a recruiter “I’m sorry, I’m away from my desk. When can I call you back?” Comfortable environment when you can do your interview without distract.
  • Believe in your skills and show up your willing to take the job. Also, don’t be afraid to tell your desire and will to learn new skills and advance in your old skills. Whether or not you’re a career change aficionado, there are few things in life more stressful than a first interview. Listen carefully and don’t be afraid to build rapport and show a little personality.
  • Be straightforward about your experiences and open to understand during your phone interview.

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Self-development to becoming a leader in the tech world.

What Is Leadership?

To begin with, we shall explore shortly the meaning of a leader. To not be confused, a leader is not a good manager even though it consists of managing skills. A leader is someone who goes beyond the managing role. A great leader’s unique achievement is a human and social one which stems from his understanding of his fellow workers.

Being a leader consists of three things, all together: inspiring passion, vision and path-realization, support and tools provision to his fellows. A leader empowers his team members to embrace their own unique leadership qualities and act with independently accountable passion.

Than is Leadership: a process by which an executive can direct, guide and influence the behavior and work of others towards accomplishment of specific goals in a given situation. Leadership is the ability of a manager to induce the subordinates to work with confidence and zeal.

Leadership skills are important to develop, whether you are a student, at entry level, or a senior executive moving up the career-ladder. The ability to take ownership of something and bringing forward momentum to ensure that goals are achieved is a key differentiator wherever you are in your career.

Top Qualities to Develop

Problem Solving Ability: Leaders are adept at solving problems – identifying the challenge, breaking it down into its constituent parts, and devising the processes as well as the approaches that lead to a workable solution.

Open Mindset: Part of effective problem solving is being open to try new ideas, new approaches, new angles – wherever they come from. Knowing that you do not know everything is a key leadership attribute and opens the door to insight and solutions from a broader range of sources, influences, and cultures.

Ability to Inspire: Managing other people’s input does not have to be overt or official –the badge of manager is not required to lead others on your team. Leaders are those people that inspire and motivate others, by a variety of means to pull together effectively to get something done.

Intuition: Good leaders trust their instincts. They learn from experience. As well as from listening to others and being guided by their peers, who in turn inspire them.

Innovative Mindset: Seeing things from a different angle. Trying new ideas out. Being open to input and suggestions from diverse sources. Experimenting. Failing and trying again. These creative qualities are fundamental to good leadership.

Positive Mindset: Maintaining a positive approach and learning not be side-tracked by the negative has a strong impact on teams and individuals. It’s very easy in work environments to get sucked into negativity that can quickly turn toxic. Good leaders know how to side-step this trap and keep focused on the objectives and tasks that yield results.

Confidence: Believing in yourself, knowing you do not know everything but have the right attitude and the open-mindedness to find solutions.  As well as embracing diversity in thought and learning from experience. Working towards positive results – all of this generates an inner-confidence that reaches and inspires other people.

Communication Skills: Part of leading is being able to share and articulate what you think, need, or want to achieve. Building strong communication skills so that other people can understand and buy into your vision or idea is key.

Ability to Delegate: It is impossible to do everything yourself. And most people hate to be micro-managed in their work. Learning to delegate and to recognize other people’s strengths is a core leadership skill that helps inspire and motivate as well as leverage diverse skills.

Trustworthiness: Transparency is key. Along with strong communication skills, you need to demonstrate to others that you have integrity and you can be trusted to deliver. You are the kind of person that says what they mean and mean what they say. As well as being reliable to not take credit away from those who work alongside you.

Determination: You have a clear idea of what you want, how to get there and how to overcome the roadblocks you might encounter along the way.

Emotional Intelligence: Emotional intelligence is the interpersonal ability to forge or work with other people, in teams, or on a one-to-one. You take the time to understand others and build the skills to connect.

Persistence: You are not a quitter. No matter how difficult a job is or how long it takes to accomplish, you have your eyes on the prize. Being able to endure and continuing, despite obstacles is a key indicator of a leader.

Reliability: You stick to a schedule, you arrive on time, you deliver what as well as when you say you will deliver. Other people know they can depend on you.

Developer of Relationships: You take the time and the effort to see other people’s strengths (and weaknesses). As you develop the inter-personal relationships to develop these strengths in order to build synergies and get things done more efficiently.

Strategic Thinking: You understand why you are doing something. You grasp the necessity behind the task and how it fits into an over-arching goal. You think about how best to utilize resources to reach your goal. You are able to make the connections between the different stages of a plan.

Being Organized: From time-keeping to planning to reporting, good organization ensures that things go to plan in the allocated time.

Meticulousness: Good enough is not enough for you. You pay attention to the smallest detail. You are a holistic thinker – thorough and particular in your approach to everything.

Being Humble: Good leaders are those who have the humility to listen to others, recognize and reward them and in doing so, inspire, and motivate them to work together around a shared vision.

Authenticity: It is easier than you think to spot someone who is insincere or prone to “schmoozing.” Real leaders are just that – they are real. They believe in what they do and say. Your charm is genuine.

Take a moment to reflect on how many of these attributes you say are innate to your personality? And how many do you have to work on developing? Leadership, like all other skills, is something that can be actively refined, developed, and improved over time.

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What about the tech role and how to immerse yourself into the field!

5 Tips to Help You Land a Tech Job

At this time, where every industry has its tech department or team, tech roles are more than significant. Flashing before our eyes, technology is evolving and sufficiently integrated into our lives. 

Today’s tech roles are beyond the startup tech companies.

There are many different ways to getting into tech role. Some follow studies in a university or college to become a tech professional, and others may start from scratch and getting experience working as tech assistant, year after year. However, one thing is for sure you don’t need a degree to break into tech. The beauty about the industry is that not everyone needs to be technical, there are many professionals that made it with a non-traditional background.

Spoiler alert, there is no magic formula on how to land a tech role but the one common factor is that every employer looks for a new employee that can add value.

If you want to become a tech professional and start building a career in technology sector, we have some tips for you to help.

1. Evaluate your skills

Conduct a self-analysis as your first step to begin with. Find out and make a list of your best skill and those you need to achieve. This phase will help you transition to another role. Assess more of your existing skills, values, and preferences.

Lack of direct experience is not a barrier to enter the tech space. Employers and companies value transferable skills as it makes teams become better with problem-solving. The main thing to work with is how can it be possible to transfer your skills from one experience to the next.

The good think is that you might already possess these skills, but you need to learn how to communicate them well.

2. Find a role that fits you

Once you know where your strengths lie, find titles and roles that fit you and your goals. Here you need to research and explore areas of tech that you are interested in. Look for programs that had helped several people understand the industry, pick up on the tech lingo, learn from experts about the roles and real-world examples, while expanding their network.

Once you find a role, focus on the description of the role to understand what the day-to-day of the role is and what is needed to excel in that role. Then start picking out keywords and matching the skills you already have. You might be surprised to find out that you already have the skills need to break into tech.

3. Revamp your resume and LinkedIn

You have about 7 seconds to get the attention of a recruiter. The key here is to make it simple and show the recruiter that you are qualified. By now you have all the information to revamp your resume and LinkedIn by using keywords and skills about the role. HR experts have mentioned these 4 components to be critical in your resume:

Resume objective or summary: Make your objective and summary align to the role and the value you add to the company

Work experience: List your experience in chronological order and add any data from previous roles

Skills: Highlight any software or unique skills in a creative way, this can be shown by unique bullets and coloring to make it easier for the recruiter to scan through

Education & Certifications: Show at the end your credentials and accolades

Lastly, you have all the content to use to revamp your LinkedIn. Make sure to take out jargons that do not apply to this new role and update your profile/introduction to communicate more about the new role.

4. Fill the gap

It is time to go forward and progress to level up your skills, possessed or new ones. At this stage, investing your time, resource, effort is essential to help you advance and stand out in the application process. If you have the majority of the skills met but you lack some, you can fill the gap by taking one or several of these steps to fill the gap:

  • Take a boot camp or courses in the field you have identified
  • Learn about the industry from all the free videos by influencers or professionals
  • Find a mentor who is already in the role and industry you would like to pursue
  • Read books, articles and sign up for newsletters
  • Do some stretch assignments or free work to implement what you have learned. This will help you showcase portfolios or case studies.

5. Connect & Network!

Now that you have done the majority of the work, make sure to connect and network. At this point, a good reference from an employee goes a long way. Connect with people on LinkedIn, ask for informational interviews or phone chats, join clubs and organizations like Product South to expand your network. Remember, your network is your net worth!

In conclusion, when people ask “Do I need to code or get an engineering degree to get in tech?” We always say no! It takes a lot of effort, dedication, and time but you too can break into tech if you follow these tips.

Now, feel confident and get out there, get that job!

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Project Management and Advantages of Costumer Services Skills for Techies

Focusing to kick-start or accelerate your career as a tech person.

Someone may ask – what do management and services share with one-another? How these two professions contain skills that are best for a tech knowledge person?


On one side, Project Management consists of soft skills which are essential to every industry, job and profession. One of these is communication which is also as core to the success of Costumer Services. On the other side, both directions are leaded by good problem-solving persons. Therefore, you should start from these two skills in order to begin expanding the range of your other skills and put yourself on future employer’s radar, increase your performance and career in the tech industry.

Let’s take a look in each profession.

Project Management Skills – key points

Technical project, also projects in general, requires a combination of tech, business and communication skills into one professional synthesis. These skills accompanied by cool head-attitude are essential to develop and maintain schedules while ensuring you’re meeting milestones. You just need to imagine the process of the development of a secure network undergoes to easily understand what I’m stating here. After imagining this, place it on a larger scale with more components to deal with and you get now the idea of project manager role.

The project manager typically carries the weight of responsibility without necessarily heaving over members of the project team. Adding to this, managers also need to develop strong and democratic abilities like negotiation and team-building, to get all the project done successfully.

Here are a few transferable skills that you can leverage toward becoming a technical project manager:

Scope of the project: You should be able to see the big picture. Imagine a work of art, its many different elements and how much important is the balance between all the subject and the background to accomplish the creative strive. The same goes for ‘seeing the big picture’ in the project you deliver.

Active Listening: Practice active listening to gain insight and truly understand the needs or message of all project stakeholders.
Critical Thinking: Make prompt, informed and fact-based decisions for the good of the project in order to find value.
Organization: Technical project managers are the ones who often focus on agenda, schedules, frameworks and methodologies, as well as communicating tasks, updates, progress and blockers.
Problem Solving: Assess issues from different vantage points and formulate the best solution in addressing specific challenges.
Self-Motivation: The technology project manager should be the person with the highest level of commitment and motivation to see it through from start to finish.
Relationship Building: Establish a collaborative culture where people with unique personalities and skills happily work together towards a unified goal.
Teamwork: Ensures effective outcomes with accountability and meeting realistic deadlines to complete a project.
Strong Business Communication: Use the right language, tone and storytelling techniques when communicating, describing or explaining issues over email, chat, reports, presentations and other forms and channels of communication.

The best way to develop these skills is by putting yourself into the state of mind that you want and can do it, and this comes first. After, you need to work practically, in your working environment, by attending to trainings related to, open to learn and accompanied by the attitude of the leader you would like to become.  

Alite Academy Services
Customer services – key skills
In the working field, many of us have our first jobs working in a customer related to services role. This experience can truly give us an edge when it comes to landing the first technical role.

Tech recruiters give a special value on professionals who know to interface with customers and have experience doing so. The value that these professionals bring with them to a job, a role or a company is not only in the best of the business but also differentiate those from other contenders.

You might be wondering, the types of attributes and competencies recruiters, employers, managers, and directors look for in candidates. So, what can you do to acquire them?

React with a Calm Attitude: Think about how you feel to be left on the end of a phone waiting for answer. By saying so, this makes it a function that most of us take our tech for granted. When something goes wrong we get angry. Isn’t it true? Often as not, when interfacing with customers/clients, you will encounter irate people. Or confused people. Or people with any number of questions. Dealing with people requires empathy and patience. And above all, professionalism. Keeping this front of mind and making a commitment to offer the same level of service, no matter what.

One method to approach for a solution at hard moments is to think and tray to find ways to: how can you transform a difficult stranger onto a satisfied customer?

Another practice that is essential in controlling your nerves and short response of emotions is to take a deep breath to refocus yourself and approach the situation with calm. Calm mind gives you the open field to detect the problem and resolve it. Turn it into your daily practice, even though you don’t need it each working day.

Communicate Clearly: Never forget that you are the expert that customers are seeking for. You are in control – that’s how they see and believe you! Thus, it is over to you to ensure that your customer understands exactly what you are trying to tell them. What is obvious to you, might not be to them. Make sure they have the proper time needed to understand and at the end if they are satisfied with your service.

Also, remember that communication is a two-way process. You have to listen to what the customers’ needs are before you can do any tasks. You cannot do your job effectively if you do not listen patiently. To know what really, truly is the problem you must develop the skill of a good listener. Do not forget that the half solution of the problem is found within the problem itself.  

Manage your Time: Think about your own time when it comes to the time of others that are seeking your service. A customer will be very satisfied when is certain that your assistance is there the entire process, no matter how hard it may be. It is easier said than done – I know. Nevertheless, keep a sharp focus on your objectives, always.

Another part of managing your time, is making sure you deliver solutions when you and as you promised. Respecting your client’s time is vital to ensuring their needs are being met.

Know Your Limits: Your limits related to your job position and responsibilities, are at a very importance to develop a professional level of employee. There will always be a time when you don’t have to answer. And, in all these moments it is batter to tell the truth and don’t be afraid to say that you do not have an answer. However, to keep your customer satisfied even in those situations, the best is to do your part in finding or developing a solution. Collaborative skills with other colleges is a first solution in each hard-mixed problem.

As a tech professional it is ever important to make time to train yourself in the non-technical skills because you will be relying on them in the workplace.

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5 Abilities that State a Professional Techie

qualities of professionals
checklist for techies

Nowadays, technology pushes forward the economies of the world. It has become key to the transformation of our jobs and their environments. It is growing rapidly which means that there is an unprecedented demand for professionals related to technological capabilities.  

Technology is common to every industry, business, government entity, and educational institution in the world. Therefore, technological transformation is leading the way in every working systems and environments. Even though, employers are seeking for professionals with a broad range of skills, and it may sound stressful to achieve these, everyone has the ability to thrive.

All skills are connected one with another, and they form a nest of progressive abilities that help to achieve a level of professionalism in every discipline. The only thing necessary is the willingness to learn and love the work you do.   

Positive attitude

 

being reliable

There are some things that should be unwavering. You can tell a lot about someone by whether or not they stick to their word, and it just shows that you have integrity.

If you say you are going to do something, do it. Whether it is turning up on time, meeting a deadline, or holding to a promise. And if you feel or know that you cannot commit to something for a good and valid reason, speak up. It is better to be sincere and try hard to compensate than to over-promise and fail to deliver. In the workplace, just like in your personal life, when you let other people down, the person you are most letting down is yourself.

Field Competence

Being a competent professional, as a techie, is the bedrock of professionalism. If you are pursuing a Cisco certification or already have one, chances are that you take yourself seriously as a competent professional. So, keep up the momentum by striving to be an expert in your field and ensure your understanding and capabilities are always up to date.

Here’s how to tell:

-Be competent in your job

-Stay up to date with industry skills and knowledge

-Pursue a Cisco certification

-Make sure you understand your capabilities and make sure they are always up to date.

contirbute in knowledge

Is knowledge-sharing important to you? If so, how do you demonstrate that? Do you offer to help a colleague who is having trouble with something, or do you keep your knowledge to yourself in the hopes of gaining some sort of advantage later on?

What happens when a job goes well? Do you hog the limelight, or are you quick to point out the contribution that others have made? Sharing is a function of team sportsmanship, and it is a key element of being professional in your demeanor. Being supportive of others is a cue that you take the collective goals of your organization seriously and that you are willing to collaborate and contribute fully to everyone’s success. It is also a really key part of leadership.

be always ready

Being ready is having a mindset that allows you to predict problems and either avoid them to happen or have ready a solution when the problem commits. Being professional – and ambitious in your career – is usually linked to a willingness to progress in your field. It is a measure not only of your commitment, but also of your intelligence, your initiative, and the added value you can bring to an organization. Think creatively not only about what a better solution or approach might be but also for yourself to expand the range of experiences and techniques.

stay positive

Mind and energy of your thoughts are the key component to your state of being at work. Work sometimes is exhausting and this makes you to channel to pessimism without noticing it. However, there are techniques that help you to keep yourself lifted up even when thing go wrong. One of these techniques is channeling your thoughts to the opportunities to learn, grow, contribute and achievements that the working place has to give you. Setting up these kinds of thinking within you, as practice of the day, turns you back to the state of being optimistic.

As a techie, you are a natural problem-solver, so go with that. Seek out the challenges and find the means to overcome them. No job or career is ever problem-free, but keep your focus on the positive, learn to deal with issues that arise with confidence as well as assertiveness, and strive for personal excellence. Your attitude and approach will make a huge difference in your professional successes.

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Posted on 11 Mar 2021

New curricula for albanian agriculture vet schools

One of SpoonbillNest’s main goals is to update and improve the school curricula, especially for vocational education and training schools. That is why we have had discussions with “Mihal Shahini” VET school and Solar Green Education (Spain) to create a new program. We are happy to announce that we have come up with the pilot program “Sustainable Curricula for Albanian Agriculture VET Schools” and we plan to start with “Mihal Shahini” school. The program will consist of three courses:

• Sustainable Agriculture
• Sustainable Water Management
• Sustainable Energy
SUSTAINABLE AGRICULTURE COURSE

The Sustainable Agriculture Course is a one-year, 216-hour course, with an emphasis on the preservation of the places and processes for future viability, sustainability, and growth. It will cover topics such as soil conservation and management, soil drainage and water supply, managing farm equipment, and sustainable plant propagation. It will also discuss Value Chain Models for areas such as fruit and vegetable chain, the forest value chain, including forest and plantation management; and grain and seed value chains, including the production of grains and seeds, the concentrated foot plant, and processing grains for human consumption. The main focus will be on sustainable methodologies that promote the long-term viability and health of the soil, water, and food supply.

SUSTAINABLE WATER MANAGEMENT

Sustainable Water Management is a 36-hour course that focuses on the quality and safety of drinkable water. It covers topics such as microbiological aspects, chemical aspects, and physical aspects of water. It also covers the industrial process, pretreatments, coagulation, flocculation, decantation, filtration, and disinfection through which drinking water undergoes.

SUSTAINABLE ENERGY

Lastly, Sustainable Energy is a 36-hour course as well. The focus of this course will be on renewable energy such as wind and solar energy. More specifically it will discuss what type of sustainable energy can be used locally. This course will also include a practice module for the installment and maintenance of solar panels.

HOW WILL IT BE IMPLEMENTED?

The implementation of this program will start immediately after the approval from the Curriculum Approval Directorate of Albania. The first step will be to train teachers to deliver such knowledge to the students. They will get trained by Solar Green Education, in order to have the same standard. Later on, they will be able to start the application of the curricula and train the students of Mihal Shahini VET school and effectively prepare them for the future. Currently, we are still waiting on the approval, but we are positive about the outcome. This is only our first step toward improving Albanian Agriculture VET schools.

Stay tuned for more updates!

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The Six Step Problem Solving Model

Problem solving model used to address challenges that arise in the workplace. In the workplace, there are always problems that will challenge you. Despite your individual performance or the level of professionalism, problems arise many times in an unpredictable way. Nowadays, the evolution of technology and its expansion in our working environments comes with many […]

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