What is an Operations Manager?

An Operation Manger is very critical for a company or business to succeed.

An operations manager is a professional who likes to work behind the scene. This position is very significant for a company or business to succeed. The operations manager must ensure that all activities run smoothly each day. So, to say, the role includes management of the products or services of a small or big business.
In general, the operations manager should thrive to maximize methods in order to meet customer expectations. 

What is an Operations Manager?

In order to understand the role, we need to define what business operations are. Business operations are all the activities that run behind the scene and they keep the business running. Thus, operations manager is involved directly with overseeing the big picture of the organization. Responsibilities to this role include process management, methods of purchasing, accounting, human resources, organization’s inventory, and technical facilities such as IT. The person behind the role is critical in ensuring the smooth run of the business and he should have everything necessary to be effective. In some case operations manager is also called chief operating officer.

About responsibilities

This job position involves many responsibilities that vary for different businesses and industries. However, these are the most common tasks attached to the role.

  • Employees – this is a big part that an operation manager should oversee. Keeping an eye on the HR department or working closely to help solve employee issues, these are two main aspects of operations manager duties.
  • Processes – an organization uses different processes to run its daily business. The operational manager is responsible for executing and sustaining these processes.
  • Financial – it is also another big aspect of operation manager duties. The manager should either be overseeing the accounting department or working with the team to review budgets, revenue growth, and profits.
  • Inventory – this part is especially true for managers that work in retail or for a business that sells specific products or services.
  • Reporting – another segment of the responsibilities is that of reporting on how things are functioning and whether the executed methods and regulations are working or need changes.

Education of an Operations Manager

For a job position in business operations, you need to hold a bachelor’s degree in business. The degree program focuses on business fundamentals that are effective in the success of a business. Modules such as finance, budget, supply chains, and operations strategies are taught in business management undergraduate courses. The program gives to students the knowledge and experience necessary to start working as operations manager.

However, the degree alone doesn’t secure a job position as an operations manager. You need to start in a more entry-level position, even though may have a degree in business management. Once you get an entry-level job position, make your way up for an operations manager role. Another useful thing is to have a Master’s degree in business administration (MBA). This demonstrates that you have the skills in relationship that are critical to any management position. An MBA will give you the kind of knowledge and experience that are key to operations management.

Our Operations Manager course is open. Check it out.

Skills you need to acquire

Even though business and industries differ from one another, to be successful in the field, there are a few most common skills you should have:

  • Leadership – Every organization will look at you as a leader.
  • Analytic – Analyze processes and policies, and ensure they work properly for the organizations.
  • Decision-making – You will be responsible for making decisions and on behalf of the organization.
  • Strategic – You should plan and implement strategies for the organization by understanding how much vital is this responsibility.
  • Conflict management – You should be able to manage any kind of conflict that happens within your organization’s operations.

Other skills:

  • Experience in similar roles
  • Experience in budgeting and prediction
  • Brilliant communication skills
  • Exceptional organizational skills

To conclude, we would like to add these last sentences in the bottom line of this article. The average salary for an operations manager is about $67, 925 per year. The income, though, will depend on education level, experience, and geographic location. While the percentage of growth of this role is expected as low over the next years, operation managers can work just about anywhere. From banks, retail stores, and hospitals. As an operations manager, you’re needed for any organization that runs day-to-day business operations.

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© 2021 Elite Academy | NUIS L03321203G | PIC No. 893625305 | Powered by Elite Coaching

Front Desk Agent Job Description

The front desk staff are the first people customers see when they arrive at the hotel.

A front desk agent, also known as a hotel front desk representative, checks clients into and out of their rooms. He/she makes sure customers have a pleasant and satisfying stay. The front desk agent is responsible for the room key distribution, checking guests’ registration information, and calculating other payments or charges during guests’ stays.

What’s the role of Front Desk Agents?

The role of front desk agents includes checking guests in and out of hotels, motels, and other lodging facilities. They help customers book their rooms both in-person and online, address any inquiries they may have, and provide them with information and recommendations about the local area.
The first people customers see when they arrive at the hotel are the front desk staff. They welcome guests, arrange all room registrations, and give more details about the hotel’s amenities. Additionally, they work with the housekeeping team to prepare the rooms for guests’ arrival. The role also includes updating the hotel’s payment and reservation records.

List of job responsibilities

  • Room reservations: in-person, phone, and online managing
  • Guest welcoming: check them in, allocate room keys, and explain the hotel’s facilities 
  • Payment arrangements
  • Guests’ Complaints: Respond and solve them in a friendly, and timely manner
  • Local attractions and amenities: Provide guests with information about local areas
  • Collaboration: Work with other staff members to ensure all rooms meet hotel standards 
  • Specialties: Arrange and take care of any special accommodation needs
  • Event assistance: Support customers with the planning of special events   
  • Organize specialized services for VIP clients 
  • Maintain updated records and registration details

Necessary skills and qualifications

To achieve a Front Desk Agent job position, one must have: 

  • A high school diploma or GED
  • Experience of working as a hotel receptionist or in similar roles
  • A good understanding of hotel reservation software
  • Understanding the travel planning websites and their operation systems
  • One year of experience in a front desk role 
  • Exceptional verbal communication and organizational skills
  • Ability to solve customers’ issues in time 
  • Convenience to work shifts, together with weekends and holidays

Education and training

While there are no set educational requirements, it is preferred that front desk agents hold a high school diploma or any equivalent. Additionally, courses in business management, hotel management, and customer service are advantageous. A degree in hotel management is always a plus. 

Find more about Front Desk Agent course.


As we understood throughout this article, front desk agents are responsible for the distribution of room keys, checking guests’ registration information, and calculating other payments or charges during guests’ stays. They help customers book their rooms both in-person and online, address any inquiries they may have, and provide them with information and recommendations. Agents should also have a good understanding of hotel reservation software, and understanding the travel planning websites’ operations systems. 

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Digital Marketing Manager

The elements that comprise it have been around for a long time.

What is a Digital Marketing Manager?

While the name “digital marketing” is relatively new, the elements that comprise it have been around for a long time.

Digital marketing managers build, plan and manage marketing programs that promote a company’s brand, goods, and services. Their responsibilities include campaign design, metric analysis, and trend identification. They usually have a background in art direction and social media.

What does a Digital Marketing Manager do?

The digital marketing manager does the plan and executes a digital marketing strategy to promote a brand, goods, or services across all digital marketing platforms. The function also entails supervising the other professionals in the digital marketing team.

In most cases, the digital marketing manager is in charge of the digital marketing department. Each digital marketing channel has its own manager inside the department.

A digital marketing manager performs daily tasks, such:

• SEO – everything related to SEO campaigns
• Content Marketing Supervision – this includes content in any form that allows you to do anything online
• Social Media Performance – monitoring social media tools to promote online stores or businesses
• Paid Advertising – create and manage ads on Google, Facebook, or other platforms that significantly affect any marketing campaign
• Check and send emails – design email marketing strategy, and monitoring of emails
• Mobile Marketing – building mobile marketing strategy

Education & Certification

Education is necessary to working as a digital marketing manager. Having a proper education in digital marketing is a plus, but not strictly required to work as a digital marketing manager. The most important part of your skills is to build experiences around the field, and an excellent knowledge in SEO management. 

There are courses related to digital marketing that will help to attain the right knowledge around the field. After concluding the course, you can chase an accredited digital marketing certification to prove that you have the right skills to work as a digital marketing manager.

Check our Digital Marketing Course 


Experience is essential for pursuing a career in digital marketing. 

This is required for two reasons:

The primary reason is to launch effective campaigns. To maximize the success of your campaigns, you must put in a lot of practice and testing.

The second purpose is to effectively manage the specialists on your team. It is not enough to have people management abilities to head a digital marketing team; you must also have technical expertise.


Digital Marketing Manager Skills

A digital marketing manager should have strong communication and organizational skills, additionally to technical and team management abilities.

A marketing manager is supposed to do the following tasks:

• Speaking with the client – Communicate with the client and explain the benefits of digital marketing in general, as well as the benefits and profits for their enterprises.
• Create a digital marketing plan – Use all of the tools in his arsenal to develop a comprehensive web marketing campaign.
• Inform the client and other relevant parties about the plan – Explain the plan to the customer and any other parties that are interested (for example, the experts and managers in his team).
• Monitor plan execution – Keep an eye on the implementation of the digital marketing strategy to ensure that everything is done correctly and on schedule.
• Improve the approach for even greater outcomes – Improving the plan based on current results.

Digital Marketing Manager Salary

What do digital marketing managers get paid? According to a recent survey, the average annual income of a Digital Marketing Manager is $97K.
How much you may make relies on a variety of factors, including your expertise, the size of the firm you work for, the sort of customers you work with, and your success stories.

Unlike ‘offline’ marketing, everything in digital marketing is measurable, and digital marketing managers with a track record of growing traffic and business conversions are more likely to earn more than managers who merely know the theory.

Digital Marketing Salary 2020

How to Become a Digital Marketing Manager?

Digital marketing is a practical notion, not a theoretical one. It is not enough to understand the theory underlying the various digital marketing tactics; you must also understand how to use them.

A digital marketing manager must have practical abilities, which implies that attending a Digital Marketing degree is an excellent beginning point but not sufficient.
Our advice on how to become a digital marketing manager is as follows:

• Work as a SEO Expert – Educate yourself and learn everything you can about SEO. You can practice by creating your own website.
• Understanding of social media and their tools – Explore the ways they work with advertisements and promotions.
• Become an expert on Google Ads – Get certified on Google Ads.
• Become a master on email and content marketing – Good content is a must for a campaign’s success.
• Learn about Google Analytics – Learn and practice everything about Google analytics.
• Get some trainings from experienced digital marketing – Find entry-level digital marketing job in a business with experienced managers, and learn from them.

It takes time to build experiences around the field, as in every job. However, having the right attitude will help you to achieve the required skills to become a digital marketing manager.


A digital marketing manager must not only be a specialist in one digital marketing field but also have a variety of abilities related to the various marketing methods. You may promote a website online, as well as skills related to planning, project supervision, and team management.

Relating to experienced digital marketing managers, you need to have a solid understanding of SEO before you become a digital marketing manager.

It will be extremely tough to become a great digital marketing manager if you do not have a solid SEO foundation.

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There are plenty of things you can be doing to build experience.

Types of Experiences Employers Find Valuable

If you are entering the job market fresh out of college, you need to take the initiative to achieve some working experience. There are plenty of things you can be doing to build experience. To impress at best the employer, make sure you demonstrate that initiative, skills, and the leadership qualities are the values you bring to the team.

Here are some valuable experiences that recruiters are looking for to their new employees.


Here are some valuable experiences that recruiters are looking for to their new employees.


If you just dropped out of the college, an internship is the best way to get-the-job experience before actually getting your first job itself.
Internships provide you with the opportunity to get inside the proper working environment. You get your hands in the actual work, meaning that you’re expected to apply your skills and knowledge on the job. Also, as you’re going to be part of a team, internships will accustom you to developing collaborative and communication skills. 

An internship gives you a bundle of benefits that can help you stand out from the crowd: exposure to the behaviors of professional practice, amplified self-awareness, the opportunity to exercise civic responsibility, growth of social and professional networks, and resume building.
From an employer’s perspective, internships also demonstrate that you have taken the initiative to build experience, develop your skills and knowledge, and to find out more about the working world. And if you do all of this before you graduate, that’s even better.

Get Certified

Certification is there to display two main things. First, it shows that you have mastered your basic skills and knowledge, meaning that are able to perform responsible roles and specific tasks. The second thing is that getting certified demonstrates that you’re willing to get your foot in the door and develop yourself following through the real challenges and new experiences to come. 

For example, Cisco offers a variety of globally recognized certification options, from CCNA to CCIE and beyond. Each certification pathway opens up many career options.


There are so many opportunities for you to get out there and showcase your skills. Starting a volunteering job will help you to measure and understand better of your technical skills. Also, it gives you the opportunity to take some time and evaluate the focus of your future job position.

Volunteering will show you whether you are ready to work with others to get things done, or you need more time working with your soft skills. Also, it is an opportunity to build up some valuable project management skills – the kinds of skills and experience very much in demand by employers.

Whatever kind of volunteering project interests you, you should also see it as an opportunity to get to grips with things like budgeting, equipment and resource allocation, people management, and approvals processes. Also, it is important that you document all the details of your volunteer project, so you can reference it and use it as part of your discussion with future employers further down the line.


Mentoring has two directions:

1. The first implies that you can locate a mentor – someone who is ahead of you, maybe, from whom you can learn and whose counsel you can take.
2. And, you can also be a mentor to someone who is further along in their studies than you are.
You might be wondering how that impresses potential employers.

For starters, it demonstrates that you have leadership abilities, confidence, and initiative.
And, whether you are the mentor or the person being mentored, there is a clear eagerness to learn, share, and trade that will benefit whoever employs you later on.

Use of Personal Experience

These experiences might have been contests, hackathons, or innovation events in which you competed for a prize. Employers respect these kinds of experiences because they demonstrate not only your technical abilities, but also your originality and ability to solve issues under pressure.
For e.g., Cisco provides NetAcad students with several opportunities to put their skills to the test, ranging from the Dream Team to regional NetAcad Hackathons.

Consider how every experience you’ve had – even in non-technical roles or occupations where you’ve demonstrated initiative or accepted responsibility – may play out in an interview situation. Which experiences show leadership? Remember that any experience that demonstrates your leadership abilities will be highly prized by companies.

Reflect whether you have truly demonstrated your abilities or how you can manage a project and bring it to a successful completion. How do your previous experiences relate to the career that fascinates you and prepares you to do a good job? They do not have to be merely technical. There are several job abilities that are required for success.

Last thoughts

The good news is that most businesses do not need young graduates to have extensive paid work experience. Many students, however, undervalue the experience they do have. It’s common for students to have a range of non-related work experiences, but you might not realize that they add significant transferable abilities (such as communication, leadership, conflict resolution, and so on) to your first job after graduation – even if they’re not in a related industry. There is no single sort of experience that prospective employers want in fresh grads. Nonetheless, all companies seek some mix of the following characteristics: substantive knowledge, intellect, and leadership. Fortunately, these abilities may be exhibited in a variety of ways.

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Physical and online resume presence

Job Seekers: How to Write Your Resume

Your resume is not only a document that shows your background, but it also reveals about your potentialities for the future.

A resume or CV is an important document that provides potential employers with a snapshot of your skills and experience. Updating your resume regularly is a good way to ensure that it remains current and accurate. It is important to have both a physical and an online resume. This allows you to be easily found by professionals across the internet.

When it comes to job search, your resume is a key tool. It is a chance to present yourself to potential employers and make a good first impression. Your resume should be well-written, far from false elements and formatted to the specific job you are applying for.

This article is for job seekers who want to improve their resumes to increase their chances of getting an interview.

1. Format and layout

According to research suggestions, most of the recruiters scan a resume within 10 seconds before deciding to reject it or move forward. So, keep in mind that first impression is critical to get on the list of consideration.
Format style and its visual presentation are the first things to be noticed by the recruiter. Well-designed resumes have more chances to attract first impression than bad looking ones. A good formatted resume encourages recruiters to read it further.

There are different formats that go aligned with different professions. Before you begin writing it, think about the format associated with your professional field and development that you are looking to apply for. Nevertheless, the basic thing to remember is that the format you choose must be clear and easy to read, including highlights of most important elements.
Here are some tips to consider when it comes to layout of your resume:
a) Organised Section
Start with your professional background and place below your education section. Order your sections clearly. Expand within sections by writing the main points starting from present to past chronological order. At the end, have a section for additional information such as languages and skills.

b) Visual reading flow
The resume should provide the reader with an easy floating time. Important to know that a resume isn’t there for the reader to process it, instead it is a straightforward way state your professional identity. Thus, to achieve this, break your resume into sections. Use bold font to highlight section headings and select 11 or 12 pt. font size. Also, spacing in between lines and sections should be considered.
c) Use bullets
After structuring your sections, bullet points can be used within each description so to make the information easily digestible and a breeze to skim read.

d) Keep it short
Many of us, especially those who have expanded professional background, tend to stretch the resume in over one page. Well, sometimes, you can’t do otherwise. However, is good to know that more information isn’t always better as it impresses your CV as unfocused. In order to not miss the opportunity, try to fit your CV into fewer pages that you can, if a single page isn’t enough for you.

2. Add your contact information

Your contact information must be clearly visible at the top of the resume. This is a critical piece of information that you don’t want to forget placing it on your resume, otherwise the recruiter will never get in touch with you. See the example below:

Name: of the Applicant
Tel: 00000000000
Email: email@example.com
Website: www.example.com
Address: 0000 Street, City, Country, Post Code

3. Use compelling style into your writing 

It is certain to all recruiters that applicant’s experiences are broader than a resume can encompass. The most important part of a resume is the experience section. Try to clarify your desired job and career goals and to which aspects of the resume you need to emphasize according to your aims.
When building this section, remember to:
Keep a consistent format: Include your job title and company name, the years you worked there, and a short (very short) description of your role.

• Focus on skills recruiters are looking for: These skills are key terms associated with your industry position or profession. You find them in the job description of the role you’re applying for. As you go through a description of your previous roles, link it with the specific skills your recruiters are looking for.

• Use active voice: Start by a verb and state your achievements by using active rather than passive voice.

• Show your leadership aspect: By using active language, you can choose words that show your leadership aspect and willingness. Do this only whenever relevant, otherwise do not write something that you don’t mean.

• Show your developing side: Emphasize professional development and skills you gained from previous roles. Show your responsible side, the desire to learn new things and that you’re always willing to progress even more.

4. Additional details

This section should be written according to the job position and the spectrum of profession you’re applying for. In most job application, especially in the culture-creative industry, additional details are as good in the resume. However, there are particular fields such as those technical that do not require additional. In the case additional details are required as significant, we recommend writing in bullet points these:
• Your skills: technical and software-kind
• An image of yours
• Hobbies
• Volunteer work
• Personal statement

5. Review and edit

This step is the last one before you submit your application. Remember, the person who’s writing the resume becomes familiar with the words and paragraphs, meaning that grammar mistakes are unseen before the eyes. You must find time to relax your eyes and mind from the resume. Try to leave the place you’ve been writing of your resume, go for a short walk or direct your view for a while into the sky. Come back after minutes or the next day and review your resume. Make necessary changes and edit if needed. Also, double check lines that bring value to your resume.

After writing your resume, read it out loud to make sure that the sentences flow smoothly and that there are no spelling or grammar mistakes. Someone else can also be as great help to review your resume as he/she is unfamiliar with what will read, meaning that mistakes can’t escape the eye view.

To conclude with, make sure your formatting is consistent. Typography – including the spacing, font size, bolding, and headings – should be styled steadily throughout the page (s).

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Write a good cover letter, get more opportunities

How to Write Your Cover Letter

What is a cover letter

A cover letter is an opportunity to sell yourself to the employer and demonstrate why you are the best fit for the role. It should be three to four paragraphs long and include your interest in the job, relevant experience and why you would excel in the role. This letter is usually submitted with your resume as part of a job application. It is here that you can really sell yourself and your skills to the company you are applying to.

A good cover letter can make a big impression on an employer and help you stand out from other job applicants. To write an effective cover letter, take the time to research the company and the specific job opportunity before you begin writing. With this information, you can tailor your cover letter and show why you are a good fit for the position.

1. Do your research

It is significant that you research the company you are applying to and tailor your application letter specifically to the job opportunity. Read and write down to a paper the organization’s philosophy and key market points. Reflect on your skills and experiences by linking them with organization’s values and mission. Thus, take time and familiarize yourself with the company and the specific job you’re applying to before beginning to write. This will allow you to better target your letter and make it more impactful.

2. Focus it on the future

The cover letter should focus on the future rather than showing about your experiences as the resume does. If you’re making a shift in your career, the cover letter is your opportunity to explain why: for example, if you’re changing career from hospitality to marketing. The cover letter is by means a bridge between your past and future. By focusing on your transferrable skills, you can sell yourself to potential employers.

3. Three-paragraph writing style

The cover letter should have an easy go reading time. Do not complicate it and try to keep it short so the employer can read exactly what values you can bring within the company. Use three or four paragraph style, don’t go for more words as it becomes tiring for those who read it. Start from your header by writing: your name, zip code, phone number, email address and date. Below the header write a greeting like Dear Hiring Manager or Dear… [name of the manager]. After these, follow the three steps below:

a) First (opening) paragraph
The first paragraph is crucial because it’s the opening of your cover letter. The first impression is like a rocket for the reader’s attention. In this section mention the title of the job you’re applying for and where did you find about it. Explain your specific interest in the role and company. This shows the reader that you have undertook your research meaning that you’re a serious candidate for the job position. Briefly state your qualifications that make you a good fit.

b) Second paragraph
Your second paragraph should briefly discuss your qualifications for the position. Include key skills, accomplishments and areas of appraisal that make you a strong candidate for the job. Focus on one or two points and provide specific details about your success, including quantifiable impacts you have made. In this paragraph you can state briefly information about your most recent or no more than two professional experiences.

c) Third (closing) Paragraph
With this paragraph you finish your cover letter. Be careful, don’t expand it too much, but in stead keep it focused on key achievements and skills that are relevant to the position. Be aware of repeating details from your resume and try to avoid them and expand only on experiences that show compatibility with the position you’re applying for. Therefore, focus on stories that tell the skills and qualifications required for the job opportunity.

4. Emphasize your personal values

Hiring managers are looking for people with skills and experiences that can improve the way they settle problems. Relating on the research you did early, convey that you know what the organization does and the challenges it faces. These don’t require to be specific, but you might refer for instance; how the industry has been touched by the pandemic! So, when writing your cover letter, apart from keeping in mind of what we said above, try to entwine short examples of your problem-solving experiences, especially within the second paragraph. Sate clearly within your description these two skills that are relevant to almost any job: adaptability and ability to learn quickly.

5. Watch the tone

The style of your writing, words and its tone are significant, don’t go overboard with the flattery or say anything you don’t believe. Authenticity is key here. Be careful! Erven if you’ve been unemployed for a while, you don’t want to come across as desperate. Be professional and mature in your tone so that your message isn’t undermined.

6. Keep it short

Do not overload your cover letter with words. Keep it clear and straight to the points you need to show according to the job position you’re applying for. If you feel the need, ask a friend, collogue or mentor to review your letter, this can be helpful. Ask them to read through and point out sentences where you can cut or add.

To sum up, a cover letter is somehow the outcome of your writing and communication skill. State clearly why you want the job and what you could bring to the company. Be concise and think as you’re the reader yourself. Keep your letter within the frame of showing your key abilities and experiences that are required for the job position. Do not try to be funny, generic in your description and overboard with flattery.

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Learn how to excel your phone interview

The phone interview – otherwise known as the screening interview – is an interview, in reality, just like any other. You are going to need to prepare and deliver in just the same way as you would in a face-to-face with your prospective employer.

We have assembled a few tips to help you ace your first and all-important encounter during the interview process.


Do Your Research

Just as you would prepare for a face-to-face interview, you are going to want to be able to handle tough questions and have something confident and authoritative to say on the phone.

Take the time to read through the job description and think deeply about how your aptitudes, experiences, and professional aspirations map to the position. Do your due diligence too in terms of the company and its culture. Be ready to answer questions about what interests you about this role and organization.

Remember that this is a two-way street. Just as you are finding out as much as you can about your potential future employer, recruiters will most likely be doing their research into you and your profile. So, make sure that your online presence is working for you. Keep your LinkedIn profile up to date, and think about opinions, interests, and affiliations that you share online. It will also be important to clean up your social media presence in general.


Interviewers are likely not only to ask you what it is about the offer that appeals to you, but will also have a host of questions about your experience, knowledge, skills, expectations – in short, they want to know what makes you the ideal candidate for this particular job.

Review the sorts of questions you are likely to be asked and think deeply about how you will answer them. Do not be tempted to over-sell yourself. Be sincere in your answers, stick to facts, and provide information that you can expand upon in the conversation.

Also, have your own questions prepared beforehand. Some of the things you might want to think about are:

  • What challenges will this role bring?
  • How is the role likely to evolve over time?
  • What kind of skills or attitudes are new recruits expected to bring?

Listen Carefully

Sounds obvious, but it can actually be harder to focus on questions over the phone that in it is face-to-face. Make a conscious effort to listen to each question and think for a second or two how to respond to exactly what the interview is asking. If you are not sure you have understood a question, do not be afraid to ask for a clarification. The objective for both of you is to discover if you are the right fit for the job, so it is key that the right information is exchanged.

Prepare Your Environment in Advance

The last thing you need as you interview for a job is an unexpected interruption, a problem with connectivity or obtrusive background noise. Choose a place and an environment that works for you.

Ensure that your phone is fully charged, or that your Wi-Fi works well, if you are meeting over video conferencing. It is also a good idea to have some water nearby to soothe a dry throat, as well as a notebook and pen. You may need to take notes or jot down an important question that arises during your conversation.

If you have a laptop available, that would also be another item to keep close. You can have your research and notes from preparing for the interview pulled up on the screen before your interview.

Consider Your Body Language

Odd as it may seem, the way you sit or gesture, even an occasional smile, will convey something more about you and your attitude to your phone interviewer.

Relaxing your posture and physically settling into the conversation will help you take charge of the exchange. And the impression you make will be more positive. Though your interviewer cannot see you, they can hear the inflections in your tone. Your relaxed demeanor, confidence level, enthusiasm will all be discernable in your voice.


Key points to remember

Keep always this structure of preparing your interview. Make small plans within each point and evaluate shortly the results yourself. Before your go to take the interview, these are essential for you to have a clear idea of your skills level, job adaption/fit and employment characteristics.


  • Research and evaluation of the job characteristic and professional inquiries
  • Be prepared. Being prepared for a phone interview means having the confidence to reschedule an impromptu phone call you don’t feel prepared for. There’s nothing wrong with telling a recruiter “I’m sorry, I’m away from my desk. When can I call you back?” Comfortable environment when you can do your interview without distract.
  • Believe in your skills and show up your willing to take the job. Also, don’t be afraid to tell your desire and will to learn new skills and advance in your old skills. Whether or not you’re a career change aficionado, there are few things in life more stressful than a first interview. Listen carefully and don’t be afraid to build rapport and show a little personality.
  • Be straightforward about your experiences and open to understand during your phone interview.

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What Is Leadership?

Self-development to becoming a leader in the tech world.

To begin with, we shall explore shortly the meaning of a leader. To not be confused, a leader is not a good manager even though it consists of managing skills. A leader is someone who goes beyond the managing role. A great leader’s unique achievement is a human and social one which stems from his understanding of his fellow workers.

Being a leader consists of three things, all together: inspiring passion, vision and path-realization, support and tools provision to his fellows. A leader empowers his team members to embrace their own unique leadership qualities and act with independently accountable passion.

Than is Leadership: a process by which an executive can direct, guide and influence the behavior and work of others towards accomplishment of specific goals in a given situation. Leadership is the ability of a manager to induce the subordinates to work with confidence and zeal.

Leadership skills are important to develop, whether you are a student, at entry level, or a senior executive moving up the career-ladder. The ability to take ownership of something and bringing forward momentum to ensure that goals are achieved is a key differentiator wherever you are in your career.

Top Qualities to Develop

Problem Solving Ability: Leaders are adept at solving problems – identifying the challenge, breaking it down into its constituent parts, and devising the processes as well as the approaches that lead to a workable solution.

Open Mindset: Part of effective problem solving is being open to try new ideas, new approaches, new angles – wherever they come from. Knowing that you do not know everything is a key leadership attribute and opens the door to insight and solutions from a broader range of sources, influences, and cultures.

Ability to Inspire: Managing other people’s input does not have to be overt or official –the badge of manager is not required to lead others on your team. Leaders are those people that inspire and motivate others, by a variety of means to pull together effectively to get something done.

Intuition: Good leaders trust their instincts. They learn from experience. As well as from listening to others and being guided by their peers, who in turn inspire them.

Innovative Mindset: Seeing things from a different angle. Trying new ideas out. Being open to input and suggestions from diverse sources. Experimenting. Failing and trying again. These creative qualities are fundamental to good leadership.

Positive Mindset: Maintaining a positive approach and learning not be side-tracked by the negative has a strong impact on teams and individuals. It’s very easy in work environments to get sucked into negativity that can quickly turn toxic. Good leaders know how to side-step this trap and keep focused on the objectives and tasks that yield results.

Confidence: Believing in yourself, knowing you do not know everything but have the right attitude and the open-mindedness to find solutions.  As well as embracing diversity in thought and learning from experience. Working towards positive results – all of this generates an inner-confidence that reaches and inspires other people.

Communication Skills: Part of leading is being able to share and articulate what you think, need, or want to achieve. Building strong communication skills so that other people can understand and buy into your vision or idea is key.

Ability to Delegate: It is impossible to do everything yourself. And most people hate to be micro-managed in their work. Learning to delegate and to recognize other people’s strengths is a core leadership skill that helps inspire and motivate as well as leverage diverse skills.

Trustworthiness: Transparency is key. Along with strong communication skills, you need to demonstrate to others that you have integrity and you can be trusted to deliver. You are the kind of person that says what they mean and mean what they say. As well as being reliable to not take credit away from those who work alongside you.

Determination: You have a clear idea of what you want, how to get there and how to overcome the roadblocks you might encounter along the way.

Emotional Intelligence: Emotional intelligence is the interpersonal ability to forge or work with other people, in teams, or on a one-to-one. You take the time to understand others and build the skills to connect.

Persistence: You are not a quitter. No matter how difficult a job is or how long it takes to accomplish, you have your eyes on the prize. Being able to endure and continuing, despite obstacles is a key indicator of a leader.

Reliability: You stick to a schedule, you arrive on time, you deliver what as well as when you say you will deliver. Other people know they can depend on you.

Developer of Relationships: You take the time and the effort to see other people’s strengths (and weaknesses). As you develop the inter-personal relationships to develop these strengths in order to build synergies and get things done more efficiently.

Strategic Thinking: You understand why you are doing something. You grasp the necessity behind the task and how it fits into an over-arching goal. You think about how best to utilize resources to reach your goal. You are able to make the connections between the different stages of a plan.

Being Organized: From time-keeping to planning to reporting, good organization ensures that things go to plan in the allocated time.

Meticulousness: Good enough is not enough for you. You pay attention to the smallest detail. You are a holistic thinker – thorough and particular in your approach to everything.

Being Humble: Good leaders are those who have the humility to listen to others, recognize and reward them and in doing so, inspire, and motivate them to work together around a shared vision.

Authenticity: It is easier than you think to spot someone who is insincere or prone to “schmoozing.” Real leaders are just that – they are real. They believe in what they do and say. Your charm is genuine.

Take a moment to reflect on how many of these attributes you say are innate to your personality? And how many do you have to work on developing? Leadership, like all other skills, is something that can be actively refined, developed, and improved over time.

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5 Tips to Help You Land a Tech Job

What about the tech role and how to immerse yourself into the field!

At this time, where every industry has its tech department or team, tech roles are more than significant. Flashing before our eyes, technology is evolving and sufficiently integrated into our lives. 

Today’s tech roles are beyond the startup tech companies.

There are many different ways to getting into tech role. Some follow studies in a university or college to become a tech professional, and others may start from scratch and getting experience working as tech assistant, year after year. However, one thing is for sure you don’t need a degree to break into tech. The beauty about the industry is that not everyone needs to be technical, there are many professionals that made it with a non-traditional background.

Spoiler alert, there is no magic formula on how to land a tech role but the one common factor is that every employer looks for a new employee that can add value.

If you want to become a tech professional and start building a career in technology sector, we have some tips for you to help.

1. Evaluate your skills

Conduct a self-analysis as your first step to begin with. Find out and make a list of your best skill and those you need to achieve. This phase will help you transition to another role. Assess more of your existing skills, values, and preferences.

Lack of direct experience is not a barrier to enter the tech space. Employers and companies value transferable skills as it makes teams become better with problem-solving. The main thing to work with is how can it be possible to transfer your skills from one experience to the next.

The good think is that you might already possess these skills, but you need to learn how to communicate them well.

2. Find a role that fits you

Once you know where your strengths lie, find titles and roles that fit you and your goals. Here you need to research and explore areas of tech that you are interested in. Look for programs that had helped several people understand the industry, pick up on the tech lingo, learn from experts about the roles and real-world examples, while expanding their network.

Once you find a role, focus on the description of the role to understand what the day-to-day of the role is and what is needed to excel in that role. Then start picking out keywords and matching the skills you already have. You might be surprised to find out that you already have the skills need to break into tech.

3. Revamp your resume and LinkedIn

You have about 7 seconds to get the attention of a recruiter. The key here is to make it simple and show the recruiter that you are qualified. By now you have all the information to revamp your resume and LinkedIn by using keywords and skills about the role. HR experts have mentioned these 4 components to be critical in your resume:

Resume objective or summary: Make your objective and summary align to the role and the value you add to the company

Work experience: List your experience in chronological order and add any data from previous roles

Skills: Highlight any software or unique skills in a creative way, this can be shown by unique bullets and coloring to make it easier for the recruiter to scan through

Education & Certifications: Show at the end your credentials and accolades

Lastly, you have all the content to use to revamp your LinkedIn. Make sure to take out jargons that do not apply to this new role and update your profile/introduction to communicate more about the new role.

4. Fill the gap

It is time to go forward and progress to level up your skills, possessed or new ones. At this stage, investing your time, resource, effort is essential to help you advance and stand out in the application process. If you have the majority of the skills met but you lack some, you can fill the gap by taking one or several of these steps to fill the gap:

  • Take a boot camp or courses in the field you have identified
  • Learn about the industry from all the free videos by influencers or professionals
  • Find a mentor who is already in the role and industry you would like to pursue
  • Read books, articles and sign up for newsletters
  • Do some stretch assignments or free work to implement what you have learned. This will help you showcase portfolios or case studies.

5. Connect & Network!

Now that you have done the majority of the work, make sure to connect and network. At this point, a good reference from an employee goes a long way. Connect with people on LinkedIn, ask for informational interviews or phone chats, join clubs and organizations like Product South to expand your network. Remember, your network is your net worth!

In conclusion, when people ask “Do I need to code or get an engineering degree to get in tech?” We always say no! It takes a lot of effort, dedication, and time but you too can break into tech if you follow these tips.

Now, feel confident and get out there, get that job!

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Posted on 11 Mar 2021

New curricula for albanian agriculture vet schools

One of SpoonbillNest’s main goals is to update and improve the school curricula, especially for vocational education and training schools. That is why we have had discussions with “Mihal Shahini” VET school and Solar Green Education (Spain) to create a new program. We are happy to announce that we have come up with the pilot program “Sustainable Curricula for Albanian Agriculture VET Schools” and we plan to start with “Mihal Shahini” school. The program will consist of three courses:

• Sustainable Agriculture
• Sustainable Water Management
• Sustainable Energy

The Sustainable Agriculture Course is a one-year, 216-hour course, with an emphasis on the preservation of the places and processes for future viability, sustainability, and growth. It will cover topics such as soil conservation and management, soil drainage and water supply, managing farm equipment, and sustainable plant propagation. It will also discuss Value Chain Models for areas such as fruit and vegetable chain, the forest value chain, including forest and plantation management; and grain and seed value chains, including the production of grains and seeds, the concentrated foot plant, and processing grains for human consumption. The main focus will be on sustainable methodologies that promote the long-term viability and health of the soil, water, and food supply.


Sustainable Water Management is a 36-hour course that focuses on the quality and safety of drinkable water. It covers topics such as microbiological aspects, chemical aspects, and physical aspects of water. It also covers the industrial process, pretreatments, coagulation, flocculation, decantation, filtration, and disinfection through which drinking water undergoes.


Lastly, Sustainable Energy is a 36-hour course as well. The focus of this course will be on renewable energy such as wind and solar energy. More specifically it will discuss what type of sustainable energy can be used locally. This course will also include a practice module for the installment and maintenance of solar panels.


The implementation of this program will start immediately after the approval from the Curriculum Approval Directorate of Albania. The first step will be to train teachers to deliver such knowledge to the students. They will get trained by Solar Green Education, in order to have the same standard. Later on, they will be able to start the application of the curricula and train the students of Mihal Shahini VET school and effectively prepare them for the future. Currently, we are still waiting on the approval, but we are positive about the outcome. This is only our first step toward improving Albanian Agriculture VET schools.

Stay tuned for more updates!

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