In the working field, many of us have our first jobs working in a customer related to services role. This experience can truly give us an edge when it comes to landing the first technical role.
Tech recruiters give a special value on professionals who know to interface with customers and have experience doing so. The value that these professionals bring with them to a job, a role or a company is not only in the best of the business but also differentiate those from other contenders.
You might be wondering, the types of attributes and competencies recruiters, employers, managers, and directors look for in candidates. So, what can you do to acquire them?
React with a Calm Attitude: Think about how you feel to be left on the end of a phone waiting for answer. By saying so, this makes it a function that most of us take our tech for granted. When something goes wrong we get angry. Isn’t it true? Often as not, when interfacing with customers/clients, you will encounter irate people. Or confused people. Or people with any number of questions. Dealing with people requires empathy and patience. And above all, professionalism. Keeping this front of mind and making a commitment to offer the same level of service, no matter what.
One method to approach for a solution at hard moments is to think and tray to find ways to: how can you transform a difficult stranger onto a satisfied customer?
Another practice that is essential in controlling your nerves and short response of emotions is to take a deep breath to refocus yourself and approach the situation with calm. Calm mind gives you the open field to detect the problem and resolve it. Turn it into your daily practice, even though you don’t need it
each working day.
Communicate Clearly: Never forget that you are the expert that customers are seeking for. You are in control – that’s how they see and believe you! Thus, it is over to you to ensure that your customer understands exactly what you are trying to tell them. What is obvious to you, might not be to them. Make sure they have the proper time needed to understand and at the end if they are satisfied with your service.
Also, remember that communication is a two-way process. You have to listen to what the customers’ needs are before you can do any tasks. You cannot do your job effectively if you do not listen patiently. To know what really, truly is the problem you must develop the skill of a good listener. Do not forget that the half solution of the problem is found within the problem itself.
Manage your Time: Think about your own time when it comes to the time of others that are seeking your service. A customer will be very satisfied when is certain that your assistance is there the entire process, no matter how hard it may be. It is easier said than done – I know. Nevertheless, keep a sharp focus on your objectives, always.
Another part of managing your time, is making sure you deliver solutions when you and as you promised. Respecting your client’s time is vital to ensuring their needs are being met.
Know Your Limits: Your limits related to your job position and responsibilities, are at a very importance to develop a professional level of employee. There will always be a time when you don’t have to answer. And, in all these moments it is batter to tell the truth and don’t be afraid to say that you do not have an answer. However, to keep your customer satisfied even in those situations, the best is to do your part in finding or developing a solution. Collaborative skills with other colleges is a first solution in each hard-mixed problem. Project Management and Advantages
As a tech professional it is ever important to make time to train yourself in the non-technical skills because you will be relying on them in the workplace.
